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  • nibbe 9 posts 99 karma points
    Feb 03, 2021 @ 21:06
    nibbe
    0

    Missing Capture and Cancel buttons

    Hello,

    I have a question about Capture and Canceling orders. When I use my own payment provider that has CanCapturePayments and CanCancelPayments set to true, I see these option buttons on my order. When I use Klarna's payment provider which has exactly the same settings, I do not get these option buttons on the order. Does anyone know what's going on and how I can get these buttons to show?enter image description here

    Kind regards

  • Matt Brailsford 4125 posts 22222 karma points MVP 9x c-trib
    Feb 04, 2021 @ 07:20
    Matt Brailsford
    101

    Hey Nibbe,

    These properties in the provider say that the provider supports them, but you still need to enable them for the provider in the payment providers configuration. There are a series of feature toggle switches in the providers edit screen.

    We do this as while a provider may support these features, not everyone wants their users to be able to use them.

    Hope this helps

    Matt

  • Bjarne Fyrstenborg 1282 posts 3994 karma points MVP 8x c-trib
    Feb 04, 2021 @ 07:44
    Bjarne Fyrstenborg
    0

    Also note you can configurate mulitple payment methods using same payment providers, so there might be use-cases where you want a payment method with e.g. cancel, capture and refund buttons enabled and another payment method where these are not enabled (maybe one used only for subscription payments?).

    /Bjarne

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