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  • seanrock 262 posts 483 karma points
    Apr 14, 2021 @ 16:11
    seanrock
    0

    Finalize date not being set with PayPal provider

    Hi

    I'm using the paypal provider, i've watched Paul's video on setting everything up. Everything works, i can make an order, get redirected to paypal, put my sandbox details in and then get redirected back to the site.

    However the order in the db has no finalised date and so doesn't appear in the list of orders.

    Am I missing something?

    Thanks

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  • Matt Brailsford 4125 posts 22223 karma points MVP 9x c-trib
    Apr 14, 2021 @ 16:16
    Matt Brailsford
    0

    Hi Sean,

    This would suggest that your webhook isn't being triggered as it's not being redirected back to the site that finalizes the order, it's a webhook request that occurs on a background request.

    I'd double check your webhook configuration and review the section again in Pauls video about it's setup. Particularly around local testing.

    Hope that helps

    Matt

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  • Matt Brailsford 4125 posts 22223 karma points MVP 9x c-trib
    Apr 14, 2021 @ 16:17
    Matt Brailsford
    0

    PS Just a note that there are reports on the PayPal forums that the sandbox webhooks can be pretty flakey and can take quite a while to trigger, so you may also need to see if this is the case. You can check in the PayPal portal to see what webhook requests have actually been sent.

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  • seanrock 262 posts 483 karma points
    Apr 14, 2021 @ 18:20
    seanrock
    0

    It was a rookie mistake. IP restrictions on our qa site :(

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