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  • Edgar Rasquin 304 posts 883 karma points
    Jul 15, 2021 @ 14:59
    Edgar Rasquin
    0

    Missing orders

    Hi Matt,

    I have noticed that some Orders listed in the db (vendrOrder table) are not showing in the Commerce > Orders list.

    Are there any filters that prevent the display?

    Thanks, Edgar

  • Matt Brailsford 3960 posts 21147 karma points MVP 9x c-trib
    Jul 15, 2021 @ 15:08
    Matt Brailsford
    0

    Hmm, only if you have specific view filters.

    The back office list should query the database directly so shouldn't be a caching issue.

    Maybe check what queries are being made on the DB and then double check why the orders in the DB might not match that query.

    Matt

  • Edgar Rasquin 304 posts 883 karma points
    Jul 15, 2021 @ 16:04
    Edgar Rasquin
    0

    I figured out that it must be related to the payment not getting through.

    enter image description here

    These 2 orders have a PaymentMethod Id (stripe) but i guess the payment never got through.

    Therefore the transactionId stays NULL and there the amountAuthorized is 0.

    Are those not displayed in the backoffice?

  • Matt Brailsford 3960 posts 21147 karma points MVP 9x c-trib
    Jul 15, 2021 @ 16:21
    Matt Brailsford
    0

    Hi Edgar,

    No, the back office currently only displays orders that are finalized.

    Looks like the orders weren't completed.

    Matt

  • Edgar Rasquin 304 posts 883 karma points
    Jul 15, 2021 @ 17:30
    Edgar Rasquin
    0

    Perhaps this could be changed so that the orders that are not finalised are only hidden and can be displayed via a filter. This would give the seller the possibility to also see the orders for which an error occurred during the purchase transaction. This is the second time that our customer has had problems with payment for individual orders. The customer wanted to collect the goods and it would have been helpful to be able to see which items were in the order.

  • Matt Brailsford 3960 posts 21147 karma points MVP 9x c-trib
    Jul 15, 2021 @ 17:53
    Matt Brailsford
    0

    Yea, it’s the next item on the list to view and edit unfinalized orders. We’ll be looking at it after we’ve sorted the .NET Core support.

  • Ali 27 posts 119 karma points
    Nov 28, 2022 @ 12:17
    Ali
    0

    Hi, Same thing is happening to me when using Vendr.PaymentProviders.Klarna 2.0.3 in test mode. How can I make unfinalized order appear in Vendr in order to be able to test it before going live?

    Br Ali

  • Matt Brailsford 3960 posts 21147 karma points MVP 9x c-trib
    Nov 28, 2022 @ 13:10
    Matt Brailsford
    0

    Hi Ali,

    Can you please raise this as a separate post please?

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