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  • Johannes Lantz 98 posts 502 karma points
    Aug 20, 2021 @ 12:49
    Johannes Lantz
    0

    Backoffice search customer full name

    Hi!

    We are trying to search though our orders by using the full name of a customer. When searching with only the surname or last name, we receive some results, but when searching with the full name. No orders are found.

    I was just wondering if this is an expected behavior or not.

    //Johannes

  • Matt Brailsford 3290 posts 17430 karma points MVP 8x c-trib
    Aug 20, 2021 @ 13:24
    Matt Brailsford
    100

    Hi Johannes,

    Yes it is expected behavior as we store the name in it's first name / last name parts and so it is searching those fields independently.

    Matt

  • Johannes Lantz 98 posts 502 karma points
    Aug 20, 2021 @ 13:32
    Johannes Lantz
    0

    I see! Thank you for the fast reply Matt!

    //Johannes

  • Anders Karlsson 3 posts 73 karma points
    Aug 22, 2021 @ 15:05
    Anders Karlsson
    0

    Hi Matt, I guess not expected from the users though. (who do not know how you store) But this probably ok. I think the most important improvement for Search would be to include "Customer detalis", such as email-address.

    We often get questions from users like this: "Is my order ok? When is it expected. Regards / John" We can see the senders email, but we cannot search for it in the orders. Do you think that could be added?

    Antoher issue is that after entering a searched item. - and then going back .(back-button). The search has been cleared. This is also the case when entering any order in a list, for example if you enter/opens an order at page 5, and then goes back.(back-button), you will return to page 1 again. That makes it diffucult to look at several items. //regards, Anders

  • Matt Brailsford 3290 posts 17430 karma points MVP 8x c-trib
    Aug 23, 2021 @ 08:11
    Matt Brailsford
    0

    Hey Anders,

    These are all fair points / suggestions, but can you please raise them on our issue tracker here https://github.com/vendrhub/vendr/issues

    The forum is good for answering questions, but not for tracking feature requests so if you'd like us to consider those features in our next development cycle, they really need to be on the issue tracker.

    Many thanks for the feedback

    Matt

  • Tomasz Kowalski 116 posts 400 karma points
    Oct 05, 2021 @ 12:32
    Tomasz Kowalski
    0

    Hi,

    It turned out, that our customer also expects searching by both first and last name in the Vendr backend, so I added a new issue on github: https://github.com/vendrhub/vendr/issues/323

    @Anders, there is an issue to the search filter problems (Navigating in the order list): https://github.com/vendrhub/vendr/issues/307

    Regards, Tomasz

  • Anders Karlsson 3 posts 73 karma points
    Aug 23, 2021 @ 08:21
    Anders Karlsson
    0

    Hi, ok thank you // regards, Anders

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