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  • Ben 5 posts 75 karma points
    Nov 03, 2021 @ 14:24
    Ben
    0

    Error Status

    How do I find out the cause for an error status when an order goes through?

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  • Matt Brailsford 4125 posts 22223 karma points MVP 9x c-trib
    Nov 04, 2021 @ 09:18
    Matt Brailsford
    0

    Hi Ben,

    We do store a OrderStatusCode on the order which should be one of the following:

    200 = Ok
    401 = Inconsistent order reference
    402 = Inconsistent payment
    403 = Error at payment gateway

    Hopefully this might help you figure out why your order is erroring.

    Matt

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  • Ben 5 posts 75 karma points
    Nov 04, 2021 @ 09:28
    Ben
    0

    HI Matt

    Thank you for getting back to me.

    Where do I find the error codes on the order?

    Many Thanks

    Ben

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  • Matt Brailsford 4125 posts 22223 karma points MVP 9x c-trib
    Nov 04, 2021 @ 09:29
    Matt Brailsford
    1

    Hey Ben

    It's order.OrderStatusCode

    Matt

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  • Ben 5 posts 75 karma points
    Nov 04, 2021 @ 09:33
    Ben
    0

    Thanks Matt Have a great day

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