We have currently set up delivery as a discount, saying that "If order is above 399sek the delivery is free, and if the total order sum is below 399 it costs 49 sek".
This works excellent, however we have had to use a lot of creative frontend fixes in our own checkout since the fee does not become zero until step "Payment method". This is very confusing for the customers, since we say "free delivery" but the checkout still does not count the discount until in the middle of the purchase.
Now we have another issue we can not solve - and that is when people pay with Klarna, it says:
Your purchase details
Discount: X sek
Delivery fee: 49 sek
Total sum: X sek
The total sum is correct (since delivery fee counts as discount), but for the customer it looks like the delivery fee is still 49 sek.
Is there a way to solve this so that Klarna understands when the delivery fee should be zero? We are using the Klarna Payment API.
I'd probably take a look at implementing a IShippingCalculator as this way it actually alters the shipping price on the order, rather than it being an adjustment which as you know appears as a discount instead.
Delivery fee below a certain value
Hello!
We have currently set up delivery as a discount, saying that "If order is above 399sek the delivery is free, and if the total order sum is below 399 it costs 49 sek".
This works excellent, however we have had to use a lot of creative frontend fixes in our own checkout since the fee does not become zero until step "Payment method". This is very confusing for the customers, since we say "free delivery" but the checkout still does not count the discount until in the middle of the purchase.
Now we have another issue we can not solve - and that is when people pay with Klarna, it says:
Your purchase details Discount: X sek Delivery fee: 49 sek Total sum: X sek
The total sum is correct (since delivery fee counts as discount), but for the customer it looks like the delivery fee is still 49 sek.
Is there a way to solve this so that Klarna understands when the delivery fee should be zero? We are using the Klarna Payment API.
Kind regards, Michelle
Hi Michelle,
I'd probably take a look at implementing a
IShippingCalculatoras this way it actually alters the shipping price on the order, rather than it being an adjustment which as you know appears as a discount instead.is working on a reply...