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  • Michelle 9 posts 109 karma points
    Dec 09, 2022 @ 14:45

    Payment with Klarna, order stays in cart


    We are having issues with some orders that don't log correct in Vendr. The customer fills out the checkout flow and pays with Klarna (Klarna payment API) In Klarna, everything seems to have gone well and the customer get charged for the items as they should.

    However, in Vendr the order never becomes an "order". It stays in "Cart" which means that the seller don´t know to pack the order and deliver the items to the client.

    Is this a known issue that you have a solution for? It does not happen to all orders.

    Kind regards, Michelle

  • Matt Brailsford 4124 posts 22220 karma points MVP 9x c-trib
    Dec 09, 2022 @ 15:04
    Matt Brailsford

    Hi Michelle,

    Are there any errors in your Umbraco trace log? Or is Klarna reporting any webhook errors? Have you double checked all the Klarna configuration settings in the payment provider to ensure it's configured for live?

    I'd also check to see if there is anything happening with orders being updated after the user have moved to the payment portal as this would alter the orders order number and prevent them from being finalized.

  • Jack 1 post 21 karma points
    Aug 18, 2023 @ 13:41

    Hi Matt!

    I'm currently experiencing this too, in our staging environment I'd never get a Vendr Order created when using the checkout through Klarna.

    However the order registers on Klarnas Merchant portal. While looking at the trace logs I can't find anything related to Klarna.

    (Our Klarna is in Test-mode)

    Do you have any insights on where I could start my troubleshooting on this?

    Events on Klarna A screenshot of the events registered at Klarnas end The order at Klarna merchant portal Screenshot of the order on Klarnas end Screenshot of the cart that made the order Screenshot showing the cart which would be an order

  • Matt Brailsford 4124 posts 22220 karma points MVP 9x c-trib
    Aug 18, 2023 @ 13:51
    Matt Brailsford

    All Vendr support requests should now be forwarded to [email protected]

    I'm sure the SWAT team will be happy to help 👍

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