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  • Michelle 9 posts 109 karma points
    Jan 17, 2023 @ 15:01
    Michelle
    0

    Order confirmation sends when order cancelled

    Hello!

    We have an error where Vendr Checkout sends out "Order confirmation" emails when a customer cancels an order/payment in Swish.

    We only want emails sent out when an order is authorized or captured.

    Is this a known issue? Everything seems to be setup correctly in Umbraco.

    Kind regards, Michelle

  • Matt Brailsford 4125 posts 22223 karma points MVP 9x c-trib
    Jan 17, 2023 @ 15:27
    Matt Brailsford
    100

    It depends how your payment provider is handling the cancelled order. If it returns to Vendr a transaction it will be considered finalized and will trigger the Oder finalized email.

    Really it should be redirecting back to the site and not returning any transaction details

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