Hi
I'm struggling with discounts not working as I think they should! I don't know if this is due to misunderstanding on my part or some customisations we have, but any help would be much appreciated. I am on vendr 3.0.6 and Umbraco 10.
I have a discount code set up for 10% off the base price of a certain product.
This reduces the price from £12.50 to £11.25 which displays at checkout.
Incidentally I am having to use this to get the discount:
This is not nice as I do have other adjustments which I am having to remove manually!
That aside, all is well until the order finalises and appears in the order manager then no discount can be seen. In code, the discount is there but IsFulfilled has changed from true to false somewhere after the order finalised event occurs. The customer pays £11.25 but the order total is £12.50.
When I do the exact same with a discount based on Total Price it works as expected and the discount is visible in the final order:
So Base prices only really apply to Bundle order lines and so as you aren't using bundles, I'd suggest you switch your discount to be a Unit Price discount.
The difference is that when using Bundles the base price is the base unit price of the item that is the bundle, but it's order line unit price is made up of the base price and the bundled item unit prices added together and so we needed a way to allow a discount to only affect that price.
It may be because your order line isn't a bundle it's loosing the discount. So, I'd suggest trying a unit price discount and see if that does the same.
RE docs, unfortunately this is one area we haven't done a lot of documenting I'm affraid. I'll add it to the docs issue tracker though as a reminder to take a look when we can.
Discounts with price type of Base Price not working as excepted
Hi I'm struggling with discounts not working as I think they should! I don't know if this is due to misunderstanding on my part or some customisations we have, but any help would be much appreciated. I am on vendr 3.0.6 and Umbraco 10.
I have a discount code set up for 10% off the base price of a certain product.
This reduces the price from £12.50 to £11.25 which displays at checkout.
Incidentally I am having to use this to get the discount:
...because the following code is returning 0:
This is not nice as I do have other adjustments which I am having to remove manually!
That aside, all is well until the order finalises and appears in the order manager then no discount can be seen. In code, the discount is there but IsFulfilled has changed from true to false somewhere after the order finalised event occurs. The customer pays £11.25 but the order total is £12.50.
When I do the exact same with a discount based on Total Price it works as expected and the discount is visible in the final order:
Any idea if I am missing something?
So Base prices only really apply to Bundle order lines and so as you aren't using bundles, I'd suggest you switch your discount to be a Unit Price discount.
The difference is that when using Bundles the base price is the base unit price of the item that is the bundle, but it's order line unit price is made up of the base price and the bundled item unit prices added together and so we needed a way to allow a discount to only affect that price.
It may be because your order line isn't a bundle it's loosing the discount. So, I'd suggest trying a unit price discount and see if that does the same.
Thanks Matt, it works fine with Unit Price.
Is there 'end user' documentation on discounts, for an umbraco user setting them up?
Thanks, Sue
Hi Sue,
Glad it works.
RE docs, unfortunately this is one area we haven't done a lot of documenting I'm affraid. I'll add it to the docs issue tracker though as a reminder to take a look when we can.
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