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  • James Brett 4 posts 73 karma points
    Feb 09, 2023 @ 10:11
    James Brett
    0

    Initialized orders not appearing on orders screen

    Hi

    We're using Vendr v1.8.6 (Umbraco 8.16.0) and in the orders download we're see lots of "Initialized" orders which I think means that customers have placed an order and gone through the payment screen but then exited. The trouble is these can only be seen on the download and not on the orders screen. is tbere an easy way to have a "Initialized" option in the payment status dropdown which returns these orders?

    Cheers James

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  • Matt Brailsford 4125 posts 22223 karma points MVP 9x c-trib
    Feb 14, 2023 @ 09:00
    Matt Brailsford
    0

    Hi James,

    These should appear in your cart section I believe as untill the order is finalized (payment complete) they are still concidered open.

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