I have no idea why but all of a sudden I cannot login to the UI using the admin details. As far as I am aware I have not made any changes that would cause this. I don't know what to do. Is there a way to reset the password outside of the UI? I have complete FTP access so am able to update database and config files if necessary.
Please please help as I need to make some urgent updates.
The site is running Umbraco 4.7 with SQL Server 2008.
Are you by any chance connected to a VPN connection? If so that's probably the reason.
I know that there is an issue in newer versions, which will be fixed in 4.11.7 if I remember correctly where this could happen.
1: If the domain contains underscores (I don't know who on earth would setup domains with this, however some people do and of course it should be handled)
2: There is an issue if you have been playing around with the dates on your machine, then a cookie is messed up and you can't login.
Regarding issue 2 I've experienced this myself recently where I did a made a site where I needed to make sure that some things happened on a certain date.
If it's none of the reasons listed above you should be able to do the following.
1. In the web.config file change password="hashed" to "clear" both places where it's set to hash.
2: In the database you should open up the user table and write a new password for the affected account in clear text.
3: Check that you're able to login
4: If you can login make sure to set the web.config back to using hashed password
Please Help. Can't Login to UI as Admin or User
Hi All,
I have no idea why but all of a sudden I cannot login to the UI using the admin details. As far as I am aware I have not made any changes that would cause this. I don't know what to do. Is there a way to reset the password outside of the UI? I have complete FTP access so am able to update database and config files if necessary.
Please please help as I need to make some urgent updates.
The site is running Umbraco 4.7 with SQL Server 2008.
Thanks!
Hi Adam
Are you by any chance connected to a VPN connection? If so that's probably the reason.
I know that there is an issue in newer versions, which will be fixed in 4.11.7 if I remember correctly where this could happen.
1: If the domain contains underscores (I don't know who on earth would setup domains with this, however some people do and of course it should be handled)
2: There is an issue if you have been playing around with the dates on your machine, then a cookie is messed up and you can't login.
Regarding issue 2 I've experienced this myself recently where I did a made a site where I needed to make sure that some things happened on a certain date.
If it's none of the reasons listed above you should be able to do the following.
1. In the web.config file change password="hashed" to "clear" both places where it's set to hash.
2: In the database you should open up the user table and write a new password for the affected account in clear text.
3: Check that you're able to login
4: If you can login make sure to set the web.config back to using hashed password
I don't think I missed anything above however if I did I'm certain others will correct me :) - You could also have a look at the suggestions from this post http://our.umbraco.org/forum/using/ui-questions/4790-ouch-forgot-admin-password-how-to-reset
Hope this helps.
/Jan
Is your connection string still correct? I.E correct database name / user
Thanks Jan!
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