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  • ali 6 posts 76 karma points
    Feb 18, 2020 @ 09:12
    ali
    0

    Changed master password and now cannot login!

    Hi, yesterday, for some security reasons I changed the admin password , then logged in normally !. today I suddenly can't login using new password! tried the old one , also no luck ! . is there any quick way to reset the admin password?

    It's urgent for me to re login ! any help would be so appreciated !

    thank you

  • Matthew Wise 271 posts 1373 karma points MVP 5x c-trib
    Feb 18, 2020 @ 09:19
    Matthew Wise
    0

    Hi Ali,

    Assuming you have access to the file system in some way you could use

    https://our.umbraco.com/packages/developer-tools/umbraco-admin-reset/

    Matt

  • ali 6 posts 76 karma points
    Feb 18, 2020 @ 09:31
    ali
    0

    Hi matt,

    yes I made the needed then came up with:

    "Password is reset And dll is removed from the /bin folder"

    now i tried User: Admin Pass: Admin1234!

    but not working! , am I missing something?!

  • Matthew Wise 271 posts 1373 karma points MVP 5x c-trib
    Feb 18, 2020 @ 09:35
    Matthew Wise
    0

    No that should be it... Do you have SMTP set up and changed the email address in config/umbracosettings.config?

    If not update them and try again. You can also add a query string so you can keep your username

  • ali 6 posts 76 karma points
    Feb 18, 2020 @ 09:39
    ali
    0

    Realy I'm not sure. All stuf was made by a programmer who left work without leaving any notes. I appreciate if you can lead me how to investigate SMTP status ? note we were using a username as "admin@mydomain"

    Update: I checked in config/umbracosettings.config and I think it's still default!

  • ali 6 posts 76 karma points
    Feb 18, 2020 @ 19:12
    ali
    0

    hi matt , the mentioned method didn't work can we locate the needed info in database ? if yes, which table is responsible on that ?

  • Mehmet Avcı 55 posts 240 karma points
    Feb 19, 2020 @ 08:54
    Mehmet Avcı
    0

    Hi Ali,

    You can try umbracoUser table.

    I suggest you to check userDisabled and userNoConsole fields. They controls if user is disabled or locked out respectively.

    Another way is; you can replace password field of admin user with same value of another user. Of course, since they are encrypted, it will have no use if you don't know what the password is.

    There are some queries that might help you here. However beware that encryption/table might be different depending which version you are running. https://our.umbraco.com/forum/using/ui-questions/4790-ouch-forgot-admin-password-how-to-reset

    Regards,

    Mehmet

  • ali 6 posts 76 karma points
    Feb 19, 2020 @ 20:27
    ali
    0

    Dear Mehmet,

    thank you for reply. when I edit the password value and run query ; it goes back to last value again !! . also yesterday as a temporary solution we restored a backup to be able to get inside again ; then I made 2 more editors accounts for my team to work with. today these 2 account was also blocked !! I use sql server management studio for editing.

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