Hello, Our company signed up with LivePerson, so that we can try to capture leads better. To enable it fully, I have to paste two code snippets on each page of the website. One of the snippets is for the click-to-chat button and the other is for the analytics portion.
I went into Umbraco and clicked on the html button on various pages, but I don’t think that is what I’m looking for or where I should be pasting it. How do I get to the actual source code where the code snippets would go on each page?
The 'Settings' section is in the bottom left (Content, Media, Users, Settings). However, it is possible that you do not have access to the 'Settings' section and your administrator would either need to give you access or do it themselves.
Thanks for the help. I didn't have access to the settings and templates section. Once I was provided access, I was able to paste in the code successfully.
I'm happy to hear that you got your problem solved
It's easy to get confused when you don't have access to everything and we're talking like "it's just a matter of..." :-) But now you know a little more about Umbraco and that's great. If you need to modify code in the templates another time I think you should follow the suggestion of Kim if you have access to the folders on the server.
By editing the masperpages outside Umbraco you get the benefit that you can use any code editor you like, which can be a win sometimes.
/Jan
PS: Please remember to mark you post as solved :-)
Pasting HTML Code in Umbraco
Hello, Our company signed up with LivePerson, so that we can try to capture leads better. To enable it fully, I have to paste two code snippets on each page of the website. One of the snippets is for the click-to-chat button and the other is for the analytics portion.
I went into Umbraco and clicked on the html button on various pages, but I don’t think that is what I’m looking for or where I should be pasting it. How do I get to the actual source code where the code snippets would go on each page?
Thanks in advance.
Eugene
Hi Eugene
You should go to the "Settings" section and select "Templates" to see the templates on your site.
Then you need to find out, which page is the master page, from which the other pages inherit.
Your master page is probably called something with "Master" and it should contain <body><!-- html content and asp.net placeholder here--></body>
It's in that page you should paste your code into.
Hope this helps.
/Jan
Thanks, Jan. I am unable to find the "settings" section to begin with. Where can this be found?
Eugene
The 'Settings' section is in the bottom left (Content, Media, Users, Settings). However, it is possible that you do not have access to the 'Settings' section and your administrator would either need to give you access or do it themselves.
Hi Eugene.
As Jan and Seth says you can find the templates in the Setings section (maybe it's hidden for your user like Seth menitons).
But actually you can also find the code in the file system if you have the access to this. You can find the templates under the /masterpages-folder.
/Kim A
Hi all,
Thanks for the help. I didn't have access to the settings and templates section. Once I was provided access, I was able to paste in the code successfully.
Regards,
Eugene
Hi Eugene
I'm happy to hear that you got your problem solved
It's easy to get confused when you don't have access to everything and we're talking like "it's just a matter of..." :-) But now you know a little more about Umbraco and that's great. If you need to modify code in the templates another time I think you should follow the suggestion of Kim if you have access to the folders on the server.
By editing the masperpages outside Umbraco you get the benefit that you can use any code editor you like, which can be a win sometimes.
/Jan
PS: Please remember to mark you post as solved :-)
Thanks for the tip, Jan and for telling me to mark my post as solved. I didn't realize I have to do that :)
Eugene
Silly question - how do I mark it solved?
Hi Eugene
To mark an answer as the solution, you can click the green 'tick'-icon under the name of the user with the correct answer.
/Kim A
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