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  • Chris 49 posts 67 karma points
    Jun 03, 2011 @ 19:14
    Chris
    0

    Load Time Very Long

    I installed Umbraco on a shared server and the load time is very slow.  I brought this up with my host many many times and they say that the server is performing fine. 

     

    Sometimes, it takes 20+ seconds to load the page.  Any suggestions?  Using 4.5.2

     


    Thanks,

     

    Chris.

  • Eran Meir 401 posts 543 karma points
    Jun 03, 2011 @ 21:11
    Eran Meir
    0

    are you talking about the frontend? backend? or both?

  • Chris 49 posts 67 karma points
    Jun 06, 2011 @ 19:28
    Chris
    0

    Sorry for the delay - both.

     

    Chris.

  • Eran Meir 401 posts 543 karma points
    Jun 06, 2011 @ 19:38
    Eran Meir
    0

    what type of iis version are you running? which type of database?

  • Chris 49 posts 67 karma points
    Jun 06, 2011 @ 19:44
    Chris
    0

    MS SQL, IIS version not sure.  Running it on an IX Webhosting Shared Hosting account.  I have contacted them 7 times about performance but they said it is quick on their end......

  • Chris 49 posts 67 karma points
    Jun 06, 2011 @ 19:48
    Chris
    0

    MS SQL, IIS version not sure.  Running it on an IX Webhosting Shared Hosting account.  I have contacted them 7 times about performance but they said it is quick on their end......

  • Profiterole 232 posts 264 karma points
    Jun 06, 2011 @ 20:53
    Profiterole
    0

    Hi, add : ?umbDebugShowTrace=true to your url to see what takes so long. With this we could figure what's the problem.

  • Chris 49 posts 67 karma points
    Jun 06, 2011 @ 21:02
    Chris
    0

    Ok!  Did that, what info are we looking for?

     

  • Profiterole 232 posts 264 karma points
    Jun 07, 2011 @ 14:36
    Profiterole
    0

    Ok, the last column "From last(s)". Look for lines that have times longer that 0,01 sec. You'll see what macro take long.

  • Chris 49 posts 67 karma points
    Jun 08, 2011 @ 17:30
    Chris
    0

  • Profiterole 232 posts 264 karma points
    Jun 08, 2011 @ 20:35
  • Chris 49 posts 67 karma points
    Jun 08, 2011 @ 20:39
    Chris
    0

    Did you save the image and look at the times? (it looks cutoff in my browser in this forum).

     

    Will take a look,

     

    Chris

  • Chris 49 posts 67 karma points
    Jun 08, 2011 @ 20:41
    Chris
    0

    Also, I seem to be having issues in the performance of the backend...... Takes quite a while to load.

  • Profiterole 232 posts 264 karma points
    Jun 08, 2011 @ 20:46
    Profiterole
    0

    Ho! No, I didn't saw the time you've got! It really long! Too long! As everything take long, it must be a server problem and not an umbraco one... 16 s to load the site... Your problem is beyond what I can do.

  • Paul Blair 466 posts 731 karma points
    Jun 09, 2011 @ 07:12
    Paul Blair
    0

    You say that "sometimes" it is slow to load. This could indicate that the application has been unloaded if it has not been accessed for a while. Typically if a site is not accessed for 20 minutes it is unloaded from IIS. This is common in a shared hosting platform.

    You could try looking at a "keep alive" service to prevent this from happening

  • Chris 49 posts 67 karma points
    Jun 09, 2011 @ 17:15
    Chris
    0

    Sounds like that is what it is.  Where would I look for a "keep alive" service?

     

  • Paul Blair 466 posts 731 karma points
    Jun 09, 2011 @ 23:21
    Paul Blair
    0

    Googleing "keep alive service" should bring up a few options.

    I have used http://www.247webmonitoring.com

  • Phil Wheeler 4 posts 24 karma points
    Oct 15, 2012 @ 13:56
    Phil Wheeler
    0

    I was just experiencing the same issue with the same web host (Shared hosting with IX Web Hosting). A quick live chat with their technical team resulted in them immediately swapping my Umbraco installation into a new application pool and this appears to have resolved the issue for now.

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