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  • Atoosa Khoda 96 posts 148 karma points
    Jan 23, 2012 @ 02:53
    Atoosa Khoda
    0

    Users tree is blank

     

    I have Umbraco 4.7.1 installed on my local machine on IIS Express and SQL server.

    I'm logged in as admin and have created two more users. when i go to Users dashboard i can't see the users listed under the Users tree. I can see their User Types and User Permissions, but the actual Users folder is empty. therefore i'm unable to change their details or change their user type, etc. Users are NOT disabled or anything.

    Other node trees in other sections such as Content tree are working fine with no issue.

    I tried uninstalling other add-ons that might be interfering with Umbraco Users mechanisim, but that didn't work either.

    Does anyone have information on this issue? Many Thanks.


     

  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Jan 23, 2012 @ 07:06
    Markus Johansson
    0

    Do you get any errors in the log-table?

  • Atoosa Khoda 96 posts 148 karma points
    Jan 23, 2012 @ 22:57
    Atoosa Khoda
    0

    Yes this is the error i get in the logs:

    At /umbraco/webservices/TreeDataService.ashx?rnd=71fdea0cc6a940229f5c5c7974b26f11&id=-1&treeType=users&contextMenu=true&isDialog=false&rnd2=6.8 (Referred by: http://localhost:56429/umbraco/umbraco.aspx):

    Which obviosuly says something about the Users tree type. But what this would indicate of?


  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Jan 24, 2012 @ 07:14
    Jan Skovgaard
    0

    Hi Atoosa

    Are you certain that permissions for the umbraco root folder has been set properly for network service and iusr? Eventually try to give the everyone role full permissions to see if it changes anything.

    In situations like these it's usually permissions that is the issue. Make sure to set them on the root folder and then inherit all the way down.

    /Jan

  • Dirk De Grave 4541 posts 6021 karma points MVP 3x admin c-trib
    Jan 24, 2012 @ 09:04
    Dirk De Grave
    0

    you'll have to inspect your page using Firebug or the developer tools in Chrome or IE, it will give you a hint of what is wrong. And what do you get if you only open up the url (from your last post) in your browser. Check any javascript errors that pop up.

     

    Cheers,

    /Dirk

  • Atoosa Khoda 96 posts 148 karma points
    Jan 30, 2012 @ 02:34
    Atoosa Khoda
    0

    Thanks @Jan. I'm running it on my localhost, with IIS Express (through webmatrix). How do i change the permissions in this case? 

  • Atoosa Khoda 96 posts 148 karma points
    Jan 31, 2012 @ 07:39
    Atoosa Khoda
    0

    ok now i've added all the permissions, iuser, network service and even everone with full access. didn't work!

    firebug gives me the same error as the log. 

    any other suggestions? 

  • Atoosa Khoda 96 posts 148 karma points
    Feb 02, 2012 @ 23:33
    Atoosa Khoda
    0

    here is what i get from Chrome inspect element tool:

     

    GET http://localhost:56429/umbraco/webservices/TreeDataService.ashx?rnd=d16f1ddb81f3482ead50a34f68a35d2f&id=-1&treeType=users&contextMenu=true&isDialog=false&rnd2=35.6 500 (Internal Server Error)

     

    TreeDataService.ashx

    /umbraco/webservices

    GET

    500

    Internal Server Error

  • Mysterious 27 posts 47 karma points
    Apr 21, 2013 @ 16:36
    Mysterious
    0

    Atoosa Khoda

    did you find a slotution for this error?

    I am facing the same problem in all trees, nothing but the parent node,

    http://our.umbraco.org/forum/core/general/3945-Content-Tree-not-loading?p=3

  • Atoosa Khoda 96 posts 148 karma points
    Apr 22, 2013 @ 01:24
    Atoosa Khoda
    0

    Hi @Mysterious 

    No i never found a solution to that unfortunately. I checked all the permissions and all what these people are suggesting was set and in order but the problem persisted. Thankfully it was my development environment and i ended up setting up another instance of umbraco. Sorry. 

  • Atoosa Khoda 96 posts 148 karma points
    Apr 22, 2013 @ 01:34
    Atoosa Khoda
    0

    However i had problem with User tree. Content tree may be a different scenario all together. I once had problem with content tree being blank. The reason why turned out to be a wrong redirection rule that i had on IIS. if you have any redirect rule for canonicalisation of lower case or tailing slash , disable them and see if your Content node appears again. Mine did. looks like these redirect rules my be interfiering with umbraco system file names, as it trapes in a loop or otherwise manipulate them, therfore they stop functioning correctly. Hope this helps.

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