Document type and media type tabs are empty on live site
Hi all,
Got a weird problem here. When I select a document type or media type in the Settings section in Umbraco, the tabs are completely empty.
Screenshot:
What's weird about this is that it only occurs on the live site. When I run the site from my .local site (with same connection string, same database as live site), they appear as they should.
The packages currently installed in Umbraco is the following:
- uCommerce (which on the live site runs on developer edition, will activate when site goes public) - Media Protect (currently not running on a license aswell, will activate when site goes public) - ImageGen
This is on Umbraco version 4.11.1.
The only difference between the live site and the local site is that uCommerce and Media Protect isn't running on a license yet on the live site. Not trying to badmouth any of these packages, though :-)
Have checked the network traffic when clicking on a doctype, but there's no errors as far as I can see.
Just a thought - we recently experienced something similar when migrating existing sites to a new hosting environment.
Have you double checked the permissions on the site and also that the what identity you ahve used for applying permissions, ie what the application pool is running under (network service, etc) is what has been assigned the correct permissions to the various directories within the site ?
I'm not sure if there are some permission that needs to be set as the live site is hosted from a dedicated hosting company (which means I don't have any other access than FTP and MSSQL), but I remember asking them to set permissions to the IIS user which they did.
But I think you're right, it might very well be a permission issue of some sort since I am able to access the document types from my local site.
Document type and media type tabs are empty on live site
Hi all,
Got a weird problem here. When I select a document type or media type in the Settings section in Umbraco, the tabs are completely empty.
Screenshot:
What's weird about this is that it only occurs on the live site. When I run the site from my .local site (with same connection string, same database as live site), they appear as they should.
The packages currently installed in Umbraco is the following:
- uCommerce (which on the live site runs on developer edition, will activate when site goes public)
- Media Protect (currently not running on a license aswell, will activate when site goes public)
- ImageGen
This is on Umbraco version 4.11.1.
The only difference between the live site and the local site is that uCommerce and Media Protect isn't running on a license yet on the live site. Not trying to badmouth any of these packages, though :-)
Have checked the network traffic when clicking on a doctype, but there's no errors as far as I can see.
Has anyone experienced the same?
Thanks in advance.
All the best,
Bo
Hi Bo
Just a thought - we recently experienced something similar when migrating existing sites to a new hosting environment.
Have you double checked the permissions on the site and also that the what identity you ahve used for applying permissions, ie what the application pool is running under (network service, etc) is what has been assigned the correct permissions to the various directories within the site ?
Long shot but thought I'd ask. :-)
Cheers, Nigel
Hi Nigel,
Thanks a lot for your input :-)
I'm not sure if there are some permission that needs to be set as the live site is hosted from a dedicated hosting company (which means I don't have any other access than FTP and MSSQL), but I remember asking them to set permissions to the IIS user which they did.
But I think you're right, it might very well be a permission issue of some sort since I am able to access the document types from my local site.
Thanks again.
- Bo
Hi Bo
Do you have control panel access which willl enable directory permission changes to be made by yourself ?
Refer to http://our.umbraco.org/wiki/reference/files-and-folders/permissions for what level of permissions need set
Cheers, Nigel
Hi Nigel,
Nopes, there's no access to the server whatsoever :-) Only got FTP access and access to the database.
Thanks for the link! I've sent it to the admin now, so we'll see if that fixes the issue.
Thanks again :-)
- Bo
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