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  • Chris Harrington 12 posts 32 karma points
    Jan 09, 2015 @ 17:06
    Chris Harrington
    0

    We log into Umbraco - nothing loads (screenshot included)

    Umbraco version 7.1.2

    ASP.NET 4.5

    Windows 2012 R2

    IIS 8

    See screenshot w/ errors - any ideas?

    BTW - the front side of the site works fine - we just cannot administer anything.

  • Jan Skovgaard 11280 posts 23678 karma points MVP 10x admin c-trib
    Jan 09, 2015 @ 17:14
    Jan Skovgaard
    0

    Hi Chris

    When did this start to happen? Is it happening locally or is it a live site? Has it been running before? If so what changes have been made? Did you try to install a new package, make a custom property editor?

    It would be nice if you could provide some more information since it's like searching for a needle in a haystack with the information provided - It's nice to know those details you provided indeed but without further information it's hard to suggest something to look for or try :)

    You could try to have a look in the /App_Data/Logs file as well and see if it reveals more detailed information about the errors.

    Looking forward to hearing from you.

    /Jan

  • Chris Harrington 12 posts 32 karma points
    Jan 09, 2015 @ 17:19
    Chris Harrington
    0

    We were just adding updated content.  It started last night - but this morning it's full blown.  This is the last bunch of entries into the error log when I tried to login:

    2015-01-09 10:47:35,257 [5] INFO  Umbraco.Core.PluginManager - [Thread 53] Starting resolution types of Umbraco.Core.Macros.XsltExtensionAttribute

    2015-01-09 10:47:35,258 [5] INFO  Umbraco.Core.PluginManager - [Thread 53] Completed resolution of types of Umbraco.Core.Macros.XsltExtensionAttribute, found 1 (took 0ms)

    2015-01-09 10:47:37,364 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Determining hash of code files on disk

    2015-01-09 10:47:37,371 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Hash determined (took 5ms)

    2015-01-09 10:47:37,376 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Starting resolution types of umbraco.interfaces.IApplicationStartupHandler

    2015-01-09 10:47:37,385 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Completed resolution of types of umbraco.interfaces.IApplicationStartupHandler, found 43 (took 9ms)

    2015-01-09 10:47:37,409 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Starting resolution types of Umbraco.Core.PropertyEditors.IPropertyEditorValueConverter

    2015-01-09 10:47:37,410 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Completed resolution of types of Umbraco.Core.PropertyEditors.IPropertyEditorValueConverter, found 0 (took 0ms)

    2015-01-09 10:47:37,410 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Starting resolution types of Umbraco.Core.PropertyEditors.IPropertyValueConverter

    2015-01-09 10:47:37,411 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Completed resolution of types of Umbraco.Core.PropertyEditors.IPropertyValueConverter, found 14 (took 0ms)

    2015-01-09 10:47:37,414 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Starting resolution types of Umbraco.Web.Mvc.SurfaceController

    2015-01-09 10:47:37,415 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Completed resolution of types of Umbraco.Web.Mvc.SurfaceController, found 4 (took 0ms)

    2015-01-09 10:47:37,415 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Starting resolution types of Umbraco.Web.WebApi.UmbracoApiController

    2015-01-09 10:47:37,417 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Completed resolution of types of Umbraco.Web.WebApi.UmbracoApiController, found 31 (took 1ms)

    2015-01-09 10:47:37,417 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Starting resolution types of Umbraco.Core.Media.IThumbnailProvider

    2015-01-09 10:47:37,417 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Completed resolution of types of Umbraco.Core.Media.IThumbnailProvider, found 3 (took 0ms)

    2015-01-09 10:47:37,418 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Starting resolution types of Umbraco.Core.Media.IImageUrlProvider

    2015-01-09 10:47:37,418 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Completed resolution of types of Umbraco.Core.Media.IImageUrlProvider, found 1 (took 0ms)

    2015-01-09 10:47:37,724 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Starting resolution types of umbraco.interfaces.IApplication

    2015-01-09 10:47:37,725 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Completed resolution of types of umbraco.interfaces.IApplication, found 7 (took 0ms)

    2015-01-09 10:47:37,742 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Starting resolution types of Umbraco.Web.Trees.TreeController

    2015-01-09 10:47:37,743 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Completed resolution of types of Umbraco.Web.Trees.TreeController, found 4 (took 0ms)

    2015-01-09 10:47:37,747 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Starting resolution types of umbraco.interfaces.ITree

    2015-01-09 10:47:37,748 [55] INFO  Umbraco.Core.PluginManager - [Thread 1] Completed resolution of types of umbraco.interfaces.ITree, found 19 (took 0ms)

    2015-01-09 10:47:37,753 [55] INFO  Umbraco.Web.Search.ExamineEvents - [Thread 1] Initializing Examine and binding to business logic events

    2015-01-09 10:47:37,811 [55] INFO  Umbraco.Web.Search.ExamineEvents - [Thread 1] Adding examine event handlers for index providers: 3

    2015-01-09 10:47:38,226 [55] INFO  umbraco.content - [Thread 74] Loading content from disk cache...

    2015-01-09 10:47:38,340 [55] INFO  Umbraco.Core.PluginManager - [Thread 74] Starting resolution types of Umbraco.Core.Persistence.Mappers.BaseMapper

    2015-01-09 10:47:38,341 [55] INFO  Umbraco.Core.PluginManager - [Thread 74] Completed resolution of types of Umbraco.Core.Persistence.Mappers.BaseMapper, found 22 (took 1ms)

    2015-01-09 10:47:38,551 [55] INFO  Umbraco.Core.PluginManager - [Thread 36] Starting resolution types of Umbraco.Core.PropertyEditors.IParameterEditor

    2015-01-09 10:47:38,552 [55] INFO  Umbraco.Core.PluginManager - [Thread 36] Completed resolution of types of Umbraco.Core.PropertyEditors.IParameterEditor, found 43 (took 0ms)

    2015-01-09 10:47:42,064 [55] INFO  Umbraco.Core.PluginManager - [Thread 67] Starting resolution types of Umbraco.Web.Trees.TreeController

    2015-01-09 10:47:42,065 [55] INFO  Umbraco.Core.PluginManager - [Thread 67] Completed resolution of types of Umbraco.Web.Trees.TreeController, found 4 (took 0ms)

    2015-01-09 10:47:42,274 [55] INFO  Umbraco.Core.PluginManager - [Thread 69] Starting resolution types of umbraco.interfaces.ITree

    2015-01-09 10:47:42,275 [55] INFO  Umbraco.Core.PluginManager - [Thread 69] Completed resolution of types of umbraco.interfaces.ITree, found 40 (took 0ms)

    2015-01-09 10:48:01,288 [55] INFO  Umbraco.Core.PluginManager - [Thread 67] Starting resolution types of Umbraco.Core.Macros.XsltExtensionAttribute

    2015-01-09 10:48:01,288 [55] INFO  Umbraco.Core.PluginManager - [Thread 67] Completed resolution of types of Umbraco.Core.Macros.XsltExtensionAttribute, found 1 (took 0ms)

    2015-01-09 10:48:06,957 [5] ERROR umbraco.DataLayer.SqlHelper`1[[System.Data.SqlClient.SqlParameter, System.Data, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]] - [Thread 9] Error executing query delete from umbracoLog where datestamp < @oldestPermittedLogEntry and logHeader in ('open','system')

    System.Data.SqlClient.SqlException (0x80131904): Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding. ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out

       at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

       at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

       at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)

       at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)

       at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)

       at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds)

       at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)

       at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)

       at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()

       at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(SqlConnection connection, CommandType commandType, String commandText, SqlParameter[] commandParameters)

       at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, CommandType commandType, String commandText, SqlParameter[] commandParameters)

       at umbraco.DataLayer.SqlHelpers.SqlServer.SqlServerHelper.ExecuteNonQuery(String commandText, SqlParameter[] parameters)

       at umbraco.DataLayer.SqlHelper`1.ExecuteNonQuery(String commandText, IParameter[] parameters)

    ClientConnectionId:3aeca32a-8b33-4447-9c8d-ef247ca6b90e

    2015-01-09 10:48:06,963 [5] INFO  Umbraco.Core.UmbracoApplicationBase - [Thread 9] Application shutdown. Reason: ConfigurationChange

    2015-01-09 10:48:12,539 [55] INFO  Umbraco.Core.Persistence.UmbracoDatabase - [Thread 69]    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

       at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

       at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)

       at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)

       at System.Data.SqlClient.SqlDataReader.TryConsumeMetaData()

       at System.Data.SqlClient.SqlDataReader.get_MetaData()

       at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)

       at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds)

       at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)

       at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)

       at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)

       at System.Data.SqlClient.SqlCommand.ExecuteDbDataReader(CommandBehavior behavior)

       at System.Data.Common.DbCommand.ExecuteReader(CommandBehavior behavior)

       at StackExchange.Profiling.Data.ProfiledDbCommand.ExecuteDbDataReader(CommandBehavior behavior)

       at System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader()

       at Umbraco.Core.Persistence.Database.<Query>d__7`1.MoveNext() 

  • Jan Skovgaard 11280 posts 23678 karma points MVP 10x admin c-trib
    Jan 09, 2015 @ 17:20
    Jan Skovgaard
    0

    Hi Chris

    Ok - Have you checked that the server is not running out of disk space? If it is that could easily be the issue.

    /Jan

  • Chris Harrington 12 posts 32 karma points
    Jan 09, 2015 @ 17:45
    Chris Harrington
    0

    500 GB available on the drive, so I don't think that's the issue.

    I appreciate your help - I'm stumped right now - been researching this for about 5 hours now :(

    BTW - we are the only ones on the server

  • Jan Skovgaard 11280 posts 23678 karma points MVP 10x admin c-trib
    Jan 09, 2015 @ 19:30
    Jan Skovgaard
    0

    Hi Chris

    Hmmm ok - What kind of content has been created? And have you checked the database server as well?

    Has there not been any updates of any kind to Umbraco or some custom code? Any package installations?

    How about the server? Has something been changed there? Software update or something?

    Might be a good idea to check permission settings to make sure they're not messed up for some weird reason.

    /Jan

  • Chris Harrington 12 posts 32 karma points
    Jan 09, 2015 @ 23:50
    Chris Harrington
    0

    We created regular content - just pages.  The database server is ours as well - we do not share it

    No updates to Umbraco or custom code and no package installations

    Permissions seemed fine.

    In the end, we actually had to do a backup restore - b/c we had lost SO MUCH time on this :(

    No answer to why it happened, though

  • Jan Skovgaard 11280 posts 23678 karma points MVP 10x admin c-trib
    Jan 10, 2015 @ 08:07
    Jan Skovgaard
    0

    Hi Chris

    Oh no :-( - That's really frustrating...especially when one does not know WHY it happened...I hope you lost faith though and I'm crossing my fingers that it will not happen again.

    And the DB server was not running out of space either?

    /Jan

  • Chris Harrington 12 posts 32 karma points
    Jan 10, 2015 @ 19:26
    Chris Harrington
    0

    yeah, the db is ours too - over 500gb available.

    keeping the fingers crossed :)

  • Chris Harrington 12 posts 32 karma points
    Jan 12, 2015 @ 04:31
    Chris Harrington
    0

    It just occurred again - I have access to the server and rebooted it.  When the server came back up - everything was fine.

    the mystery continues 

  • William Charlton 171 posts 218 karma points
    Jul 24, 2015 @ 12:19
    William Charlton
    0

    I have a similar problem, which I thought was due to db server not synched with the web server. These are not our servers. I spoke to the host and they did fix a synch problem but I still get issues. Not the same as Chris', I just get logged out seemingly after I try to save text changes (any text changes).

    I am guessing that the important log entries are:

    ------------------------------

    2015-07-24 13:04:48,978 [7] ERROR umbraco.DataLayer.SqlHelper`1[[System.Data.SqlClient.SqlParameter, System.Data, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]] - [Thread 69] Error executing query delete from umbracoLog where datestamp < @oldestPermittedLogEntry and logHeader in ('open','system')

    System.Data.SqlClient.SqlException (0x80131904): The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value.

    The statement has been terminated.

    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

    at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)

    at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)

    at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)

    at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds)

    at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)

    at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)

    at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()

    at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, CommandType commandType, String commandText, SqlParameter[] commandParameters)

    at umbraco.DataLayer.SqlHelper`1.ExecuteNonQuery(String commandText, IParameter[] parameters)

    ClientConnectionId:ca7a015a-0a0f-45a8-9d82-5ed7a390496b

    2015-07-24 13:04:48,993 [7] INFO Umbraco.Core.UmbracoApplicationBase - [Thread 69] Application shutdown. Reason: ConfigurationChange

    ------------------------------

    Configuration change??

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