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  • João José Guerreiro Gonçalves 2 posts 71 karma points
    Jan 19, 2020 @ 18:01
    João José Guerreiro Gonçalves
    0

    Could not send. An error occurred. Please check your SMTP-connection. Details can be found in the trace log.

    Hi,

    I have the following issue when I try to Sending a test e-mail for newsletter: "Could not send. An error occurred. Please check your SMTP-connection. Details can be found in the trace log."

    And I have the following error in the log:

    umbraco.BusinessLogic.Log - Redirected log call (please use Umbraco.Core.Logging.LogHelper instead of umbraco.BusinessLogic.Log) | Type: Error | User: 0 | NodeId: 0 | Comment: NewlsetterStudio:SendTestEmail. Could not send since there is no SMTP configured. Neither in /config/newsletterStudio.config-file or /web.config. Please add an SMTP-server. Details: Value cannot be null. Parameter name: type, at System.Activator.CreateInstance(Type type, Boolean nonPublic) at System.Activator.CreateInstance(Type type) at NewsletterStudio.Services.RenderTasks.RenderEngine.TaskFromType(String type) at NewsletterStudio.Services.RenderTasks.RenderEngine.GetRenderTasks() at NewsletterStudio.Services.RenderTasks.RenderEngine.RenderPreview() at NewsletterStudio.Infrastucture.Services.SendService.SendTestEmail(Newsletter newsletter, String sendTestEmailTo)

    On the general settings when I use the "test connection" it works fine.

    Thank you.

    P.S.: I recently updated to version 2.1.9.6

  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Feb 06, 2020 @ 10:32
    Markus Johansson
    0

    Hi!

    Okey, so you have a SMTP configured but you're getting this error when you try to send out an email?

    Are you using any custom render tasks? It look like this might be the root problem, how does it look when you preview the e-mail?

    Please also make sure that you're newsletterStudio.config file is complete with all renderTasks and subscriptionProviders configured, example:

    https://www.newsletterstudio.org/help/configure-newsletter-studio/default-newsletterstudioconfig/

    // m

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