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  • Edgar Rasquin 326 posts 925 karma points
    Nov 18, 2022 @ 14:11
    Edgar Rasquin
    0

    Norton Antivirus blocked page

    Hi Markus,

    today, a customer reported to me that he received a message regarding a page blocked by Norton Antivirus. Apparently the tracking is interpreted as "phishing":

    /app_plugins/newsletterstudio/pages/tracking/trackclick.aspx/
    

    I have tried to submit dispute here

    https://safeweb.norton.com/
    

    Unfortunately without success. The response from Norton was

     "The website rating is not changed after evaluation."
    

    Do you know of a way to prevent this?

    Thanks, Edi

  • Markus Johansson 1924 posts 5831 karma points MVP 2x c-trib
    Nov 18, 2022 @ 14:52
    Markus Johansson
    0

    Hi!

    Sorry to hear this!

    We use a standard tracking-pixel/click tracking just like any other solution on the market or like a JWT-token so I can't really speak for why Norton would see this as having something to do with phishing.

    I have not seen this for any other clients, maybe this has something to do with the underlying website itself or maybe the way that the emails were sent/used. I really don't know.

    If Norton made a new evaluation, what did they look at? Is this website a legit website in the first place?

    // m

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