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  • Morten K. J. 21 posts 52 karma points
    Apr 21, 2023 @ 08:34
    Morten K. J.
    1

    Resend transaction email

    I miss the ability to resend a transaction email. Is it just me who can't find that feature? And if not, is it something that you can be persuaded to look into adding in the future?

  • Markus Johansson 1924 posts 5831 karma points MVP 2x c-trib
    Apr 25, 2023 @ 10:13
    Markus Johansson
    100

    Hi!

    Thanks for using the package!

    We don't have this feature at the moment but it's a very good idea and I'll make sure to put this in our backlog.

    // m

  • Morten K. J. 21 posts 52 karma points
    May 02, 2023 @ 17:28
    Morten K. J.
    0

    I'm looking forward to it :)

  • Markus Johansson 1924 posts 5831 karma points MVP 2x c-trib
    May 02, 2023 @ 20:36
    Markus Johansson
    0

    Hi again!

    I would like to pick your brain around this, where would you like to see this feature? In the list view or when you open the details for a given email?

    Just nice to have some real-world input to consider.

    Thanks!

  • Morten K. J. 21 posts 52 karma points
    Aug 01, 2023 @ 09:56
    Morten K. J.
    0

    Hi Markus

    I completely forgot to get back to you... I would love to see this feature implemented in the listview (or more specifically in the details panel after having clicked on a mail on the listview).

    I mainly miss this feature in the transactionals part.

  • Markus Johansson 1924 posts 5831 karma points MVP 2x c-trib
    Oct 01, 2023 @ 14:54
    Markus Johansson
    0

    Hi again Morten!

    Just wanted to let you know that there is now a feature to resend transactional emails included in the latest release.

    https://www.newsletterstudio.org/blog/exporting-to-csv-and-resending-transactionals/

    Feel free to reach out if you have any issues or feedback!

    Cheers!

  • BJ Patel 84 posts 210 karma points
    Apr 30, 2024 @ 17:09
    BJ Patel
    0

    The re-send function doesn't work if an error occurs. The issue was that the email password was changed but not updated in nsEmail. After updating the new login credentials, the Re-send email sending function failed to send emails.

    Error-details: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 Client not authenticated to send mail. Error: 535 5.7.139 Authentication unsuccessful, the user credentials were incorrect. [ ....prod.exchangelabs.com 2024-04-30T15:27:31.146Z 08DC687AA73C683E] StackTrace: at System.Net.Mail.MailCommand.CheckResponse(SmtpStatusCode statusCode, String response) at System.Net.Mail.MailCommand.Send(SmtpConnection conn, Byte[] command, MailAddress from, Boolean allowUnicode) at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at NewsletterStudio.Core.Sending.Providers.SmtpEmailServiceProvider.Send(List`1 batch) Source: System

    so, is there any workaround that can be done using an MS SQL script or something similar, to trigger it?

    I tried doing the following but did not work :

    UPDATE [nsTrackingTransactional] SET status = 0 WHERE id = [id]

    UPDATE nsTrackingTransactionalEmail SET status = 0 WHERE trackingTransactionalId = [id]

    with ns v 3.0

  • Markus Johansson 1924 posts 5831 karma points MVP 2x c-trib
    Apr 30, 2024 @ 19:56
    Markus Johansson
    0

    Hi!

    The error message states that there is a problem with the login to the SMTP:

    The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 Client not authenticated to send mail. Error: 535 5.7.139 Authentication unsuccessful, the user credentials were incorrect.

    Did you ever manage to send any emails with this SMTP?

    Does it work to send preview emails?

    What SMTP are you using?

    / m

  • BJ Patel 84 posts 210 karma points
    May 01, 2024 @ 05:59
    BJ Patel
    0

    Yes, that was fixed. as the email password was changed so have updated the password, Now, new emails are being sent successfully, but the old emails with errors are not being resent!

  • Markus Johansson 1924 posts 5831 karma points MVP 2x c-trib
    May 01, 2024 @ 07:15
    Markus Johansson
    0

    That is by design, we will not retry if there is an exception within the sending infrastructure.

    When sending transactional emails your calling code would have to manage that part and resend the email if the sending fails, you'll get a CommentResult object back from the INewsletterStudioService that will contain boolean flags to indicate success/failure and information about any error.

    For campaigns we use a queue and will story any errors but not retry. It’s technically possible to change the status of the campaign and recipient to force it on i “restart and continue” but it not something that is exposed in the UI at the moment.

    We do have information about the database and the status columns here: https://www.newsletterstudio.org/documentation/package/13.0.0/develop/database-tables/

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