can't connect to smtp server

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suzyb 474 posts 932 karma points

Feb 17, 2012 @ 18:12

0

Can't connect to SMTP server

I'm getting the message "Could not connect to the SMTP-server. Please check your settings." when I try and send a newsletter.

I'm sure my settings are correct though and can send test newsletter emails. But when I try to actually send the newsletter I get "Could not connect to the SMTP-server. Please check your settings.".

AFAIK the mail server doesn't allow relaying, we can only send emails to company addresses and when testing the SMTP connection I get this error "Could not connect. Please check settings and credentials. Error message: Mailbox unavailable. The server response was: 5.7.1 Unable to relay". However the only email on the mailing list I am using is a company one.

Any ideas what the problem could be?

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Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib

Feb 17, 2012 @ 19:41

0

Hi!

The connection is tested by actually sending a real email to a "dummy box" that we're hosting. We looked around and found out that the only good way to really test the smtp-server was to send an e-mail. But we did not consider an enviroment where emails only can be sent inside the company (which we should have done). I'm thinking that we should add a configuration-option to set which email to use for testing, I think that this would solve your problems?

We're about a week from the next release (where we'll include this feature) but if you really want to test the package right now. Please send me and email at markus [at sign] enkelmedia.se and I'll provide you with a custom dll where the connection-checker is disabled.

Have a great weekend!

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suzyb 474 posts 932 karma points

Feb 17, 2012 @ 20:22

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Is it just when testing that is done i.e. that wouldn't be the problem with sending the newsletter?

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Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib

Feb 20, 2012 @ 06:57

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Hi!
The test is also perfomed when the send out starts (the exact same test - sending a real email). This is so ensure that the servers works before sending the emails.

/ M

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Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib

Feb 21, 2012 @ 06:01

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As an update I would like to mention that there is a known pwoblem with the connection-tester in version 1.1.3. Is anyone experiance problems with testing the connection on 1.1.3 please upgrade to 1.1.4 - that will solve this problem.

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suzyb 474 posts 932 karma points

Mar 18, 2012 @ 20:16

0

Did this feature get included in the new release. I've upgraded but am still getting errors.

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Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib

Mar 19, 2012 @ 06:21
1
Hi Suzyb!

Yes, but it's not very well documentet at the moment. You need to add a new attribute to the OutgoingEmail-element in web.config. The config-file is located at "/umbraco/newsletterstudio/web.config/.

Add an attribute called "sendConnectionTestEmailsTo" and set it to your perfered email. Ie:
```
 <outgoingEmail throttlingEnabled="false" throttlingMessagesPerBatch="" throttlingSecondsBetweenBatches="" messagesBeforeJumpingToNextServer="" sendConnectionTestEmailsTo="[email protected]">
   <smtpServers>
                ...
   </smtpServers>
</outgoingEmail>
```
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ashwini 43 posts 63 karma points

May 26, 2012 @ 00:01

0

HI MARKUS,

I was getting the could not connect to server error and i followed your steps of adding the attribute to the webconfig file. But after i did that, its giving me the follwoing error:

Object reference not set to an instance of an object.

What should i do ?

Thanks

ashwini.

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Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib

May 26, 2012 @ 10:47

0

Hi Ashwini!

When are you getting this error? What database are you running and which version of Newsletter Studio? (Look at the binaries to se version if your not sure).

// Markus

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Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib

May 28, 2012 @ 14:11

0

Hi again Ashwini!

Do you run any custom render tasks?

Have you had a look at this topic? http://our.umbraco.org/projects/backoffice-extensions/newsletter-studio/comments/32097-Notification-of-custom-render-task-failure

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ashwini 43 posts 63 karma points

Jun 05, 2012 @ 17:07

0

HI Markus,

Sorry for the delay in response, i am running the latest TRIAL version of the newsletter studio. I am having trouble with

1] Connecting to the server to send out the email. If i go to settings and try to test SMTP connection, it always fails no matter what server i choose (local host or mail.newsserver.com). What am i doing wrong ?

2] Error when i hit send button after composing a newsletter. I am clicking on "Send out a test mail" to myself. I changed the webconfig file as mentioned in this post earlier. I have attached a screenshot of my error.

Can you please help me out ?

Thanks

Ashwini.

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Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib

Jun 07, 2012 @ 12:31

0

Hi!

1. Did you change the "sendConnectionTestEmailsTo"-setting? Is that mailbox valid? Are you running an SMTP-server on your localhost? Does your internet provider block the outgoing port? If you try on your local machine, install Papercut to test out the software. http://papercut.codeplex.com/

2. Hmm, it can't tell you what goes wrong, which version of Newsletter Studio are you running? It could be related to your smtp-settings that fails. Have you implemented any custom stuff? RenderTasks? Does the "preview"-button in the editor work?

// M

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Object reference not set to an instance of an object.