I have installed this package, but I can't seem to get the bounce handling to work. It connects to the POP3 correct, but it does not mark the "TO"-email as bounce. Is there any settings for this? I guess it all depends on witch SMTP provider you use what kind of error is returned to the bounce-mail.
Thanks a lot!! Please give me ideas on improvments and feature requests!
Good that you are connected to the box, are you sure that the emails are accual bounces? Newsletter Studio uses an algoritm to try to detect the typ of bounce an email could be (or if its just an auto replay). If the bounce is identifyed as hard-bounce it will change the status of the subscriber, otherwise it will not do anything.
Great! Just wait for the next release (coming in a day or two) that will include a provider model for the subscribers so that go can go and grab receivers from what ever source you would like (ie. CRM, eCommerce and so on).
Cool! Will it be possible to do query? Let's say I want to use from a SQL table, but I just want to select rows thas has ("SendNewsletter" = true) or something?
1. Yes, you could use a query, a call to a webservice or what ever. No matter. 2. There is no support for handeling status for external sources in the first version, only unsubscription. 3. Do you want to try it? Send me an email at markus [at sign goes here] enkelmedia.se and I'll send you the RC.
Everything works fine (sending, unsubscribing, etc.)
Markus, earlier in this comment you mentioned:
"If the bounce is identifyed as hard-bounce it will change the status of the subscriber, otherwise it will not do anything."
The below is an example of a bounced email that does not appear to register as a failed delivery in Newsletter Studio. Any suggestions?
Your message did not reach some or all of the intended recipients.
Sent: 15 Mar 2013 15:09:37 +1300
Subject: Test newsletter
The following recipient(s) could not be reached:
[email protected]
Error Type: SMTP
Remote server (65.54.188.110) issued an error.
hMailServer sent: RCPT TO:<[email protected]>
Remote server replied: 550 Requested action not taken: mailbox unavailable
hMailServer
The algoritm will not be able to pick up every bounce that accours and some times it can't be sure if the replay is a "out of office" or a real bounce. In this case with the 550-error it should work but I can't say 100% why.
There bounce-feature is not the most used and prioritized at the moment but we'll try to see why it can't pick up this bounce.
bounce handling
Hi!
I have installed this package, but I can't seem to get the bounce handling to work. It connects to the POP3 correct, but it does not mark the "TO"-email as bounce. Is there any settings for this? I guess it all depends on witch SMTP provider you use what kind of error is returned to the bounce-mail.
Regards,
Christopher / Kreativ Strek AS
By the way; GREAT package! :-)
Hi Christopher!
Thanks a lot!! Please give me ideas on improvments and feature requests!
Good that you are connected to the box, are you sure that the emails are accual bounces? Newsletter Studio uses an algoritm to try to detect the typ of bounce an email could be (or if its just an auto replay). If the bounce is identifyed as hard-bounce it will change the status of the subscriber, otherwise it will not do anything.
// M
Thanks for fast reply!
I tweaked a bit here and there, and got it to work. The algoritm seems to be working just fine! :-)
Btw, just made a great integration with our customer CRM and it is so smooth!
Thanks
Hi!
Great! Just wait for the next release (coming in a day or two) that will include a provider model for the subscribers so that go can go and grab receivers from what ever source you would like (ie. CRM, eCommerce and so on).
Cool! Will it be possible to do query? Let's say I want to use from a SQL table, but I just want to select rows thas has ("SendNewsletter" = true) or something?
Btw, how will you then handle subscriber status data?
Hi!
1. Yes, you could use a query, a call to a webservice or what ever. No matter.
2. There is no support for handeling status for external sources in the first version, only unsubscription.
3. Do you want to try it? Send me an email at markus [at sign goes here] enkelmedia.se and I'll send you the RC.
Hi there
Just installed v1.3.2 on Umbraco v6.0.2
Everything works fine (sending, unsubscribing, etc.)
Markus, earlier in this comment you mentioned:
"If the bounce is identifyed as hard-bounce it will change the status of the subscriber, otherwise it will not do anything."
The below is an example of a bounced email that does not appear to register as a failed delivery in Newsletter Studio. Any suggestions?
Hi!
The algoritm will not be able to pick up every bounce that accours and some times it can't be sure if the replay is a "out of office" or a real bounce. In this case with the 550-error it should work but I can't say 100% why.
There bounce-feature is not the most used and prioritized at the moment but we'll try to see why it can't pick up this bounce.
/ m
Thanks for the reply Markus
Is there a way to manually define what to treat as a bounce (eg. keyword in body or subject line). If not, would be cool as a future feature.
Thanks again
Kilian
Hi!
At the moment there is no such feature but it's a great idea! I'll add it to the backlog - but I can't say when and if it will be included...
// m
is working on a reply...