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  • Christopher W. Brandsdal 72 posts 133 karma points
    Aug 01, 2012 @ 15:51
    Christopher W. Brandsdal
    0

    bounce handling

    Hi!

    I have installed this package, but I can't seem to get the bounce handling to work. It connects to the POP3 correct, but it does not mark the "TO"-email as bounce. Is there any settings for this? I guess it all depends on witch SMTP provider you use what kind of error is returned to the bounce-mail.

    Regards,
    Christopher / Kreativ Strek AS

  • Christopher W. Brandsdal 72 posts 133 karma points
    Aug 01, 2012 @ 15:51
    Christopher W. Brandsdal
    0

    By the way; GREAT package! :-)

  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Aug 01, 2012 @ 16:09
    Markus Johansson
    0

    Hi Christopher!

    Thanks a lot!! Please give me ideas on improvments and feature requests!

    Good that you are connected to the box, are you sure that the emails are accual bounces? Newsletter Studio uses an algoritm to try to detect the typ of bounce an email could be (or if its just an auto replay). If the bounce is identifyed as hard-bounce it will change the status of the subscriber, otherwise it will not do anything.

     

    // M

     

  • Christopher W. Brandsdal 72 posts 133 karma points
    Aug 02, 2012 @ 20:26
    Christopher W. Brandsdal
    0

    Thanks for fast reply!

    I tweaked a bit here and there, and got it to work. The algoritm seems to be working just fine! :-)

    Btw, just made a great integration with our customer CRM and it is so smooth!

    Thanks

  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Aug 02, 2012 @ 21:02
    Markus Johansson
    0

    Hi!

    Great! Just wait for the next release (coming in a day or two) that will include a provider model for the subscribers so that go can go and grab receivers from what ever source you would like (ie. CRM, eCommerce and so on).

  • Christopher W. Brandsdal 72 posts 133 karma points
    Aug 02, 2012 @ 21:05
    Christopher W. Brandsdal
    0

    Cool! Will it be possible to do query? Let's say I want to use from a SQL table, but I just want to select rows thas has ("SendNewsletter" = true) or something?

  • Christopher W. Brandsdal 72 posts 133 karma points
    Aug 02, 2012 @ 21:06
    Christopher W. Brandsdal
    0

    Btw, how will you then handle subscriber status data?

  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Aug 02, 2012 @ 21:55
    Markus Johansson
    0

    Hi!

    1. Yes, you could use a query, a call to a webservice or what ever. No matter.
    2. There is no support for handeling status for external sources in the first version, only unsubscription.
    3. Do you want to try it? Send me an email at markus [at sign goes here] enkelmedia.se and I'll send you the RC.

  • Kilian Kaiser 7 posts 37 karma points
    Mar 15, 2013 @ 03:21
    Kilian Kaiser
    0

    Hi there

    Just installed v1.3.2 on Umbraco v6.0.2

    Everything works fine (sending, unsubscribing, etc.)

    Markus, earlier in this comment you mentioned:

    "If the bounce is identifyed as hard-bounce it will change the status of the subscriber, otherwise it will not do anything."

    The below is an example of a bounced email that does not appear to register as a failed delivery in Newsletter Studio. Any suggestions?

    Your message did not reach some or all of the intended recipients.
    
       Sent: 15 Mar 2013 15:09:37 +1300
       Subject: Test newsletter
    
    The following recipient(s) could not be reached:
    
    [email protected]
       Error Type: SMTP
       Remote server (65.54.188.110) issued an error.
       hMailServer sent: RCPT TO:<[email protected]>
       Remote server replied: 550 Requested action not taken: mailbox unavailable
    
    
    
    hMailServer
  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Mar 15, 2013 @ 11:57
    Markus Johansson
    0

    Hi!

    The algoritm will not be able to pick up every bounce that accours and some times it can't be sure if the replay is a "out of office" or a real bounce. In this case with the 550-error it should work but I can't say 100% why.

    There bounce-feature is not the most used and prioritized at the moment but we'll try to see why it can't pick up this bounce.

     

    / m

  • Kilian Kaiser 7 posts 37 karma points
    Mar 17, 2013 @ 20:30
    Kilian Kaiser
    0

    Thanks for the reply Markus

    Is there a way to manually define what to treat as a bounce (eg. keyword in body or subject line). If not, would be cool as a future feature.

    Thanks again

    Kilian

     

  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Mar 17, 2013 @ 21:45
    Markus Johansson
    0

    Hi!

    At the moment there is no such feature but it's a great idea! I'll add it to the backlog - but I can't say when and if it will be included...

    // m

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