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  • David Stringer 17 posts 38 karma points
    Mar 18, 2013 @ 14:28
    David Stringer
    0

    Index 0 is out of range.

    Hello,

    Some of the bounceback have an Index 0 is out of range error message on.  The 0 is sometimes replaced with another number.. so it may show "Index 4 is out of range" for example.

    What does this mean?

  • Markus Johansson 1801 posts 5365 karma points c-trib
    Mar 19, 2013 @ 14:50
    Markus Johansson
    0

    Hi!

    I dont really understand what you mean David? Bounceback? On which page? In the log? Or are you getting an exception?

  • David Stringer 17 posts 38 karma points
    Mar 19, 2013 @ 15:17
    David Stringer
    0

    Sorry to not be clearer...you see it when you click on the "Failed Subscirber" link on the newsletter results page.  You see this:

     

  • Markus Johansson 1801 posts 5365 karma points c-trib
    Mar 19, 2013 @ 18:43
    Markus Johansson
    0

    Hi!

    Stange, I have never seen this before. Which version of Newsletter Studio are you running? Which version of Umbraco? Are you using Umbraco Members, the built in mailing lists or a custom provider?

    // Markus

  • David Stringer 17 posts 38 karma points
    Mar 19, 2013 @ 18:56
    David Stringer
    0

    Hi, using build in newsletter lists, no active bounce management, umbraco 4.7.1.1 and newsletter studio V1.3.1

  • Markus Johansson 1801 posts 5365 karma points c-trib
    Mar 20, 2013 @ 11:02
    Markus Johansson
    0

    Nothing in the umbaco log? Would it help to upgrade to version 1.3.3 of the package? Don't forget to create backup.

     

    // m

  • David Stringer 17 posts 38 karma points
    Mar 20, 2013 @ 11:13
    David Stringer
    0

    There seem to be a lot of these errors on the day that newletter was sent out:

    At /umbraco/newsletterstudio/tracking/trackpixel.aspx (Referred by: http://www.cleanfeedmedia.co.uk/umbraco/newsletterstudio/tracking/trackpixel.aspx): System.ArgumentException: Can't track click without e-mail (e) at NewsletterStudio.External.TrackPixel.ProccessQueryString() at NewsletterStudio.External.TrackPixel.Page_Load(Object sender, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

     

    Not sure if that means anything?

    When applying the updated package, do I uninstall the last one...? Also will it upgrade the database ok?

  • Markus Johansson 1801 posts 5365 karma points c-trib
    Mar 20, 2013 @ 11:17
    Markus Johansson
    0

    Are you using some kind of "anti virus" och "anti attack" software on the server that strips characters from the URL? Did all emails fail during the send out?

    Do you have any custom render tasks? Or other settings?

    The upgrade from 1.3.1 should not remove something from the db (as far as I know). I thing you just need to add a nvarchar(max) column to the ns_Newsletter table called "SenderName". The package dosen't always handle upgrades in a bulletprof way.

    // m

  • David Stringer 17 posts 38 karma points
    Mar 20, 2013 @ 11:21
    David Stringer
    0

    The server is just a vanilla windows 2008 server.. no special software..

    Only 30 of 300 subscribers had this message....

    The mail gets sent via an exchange server and I have seen this error on installation too... Can't help but think it is system.net.mail that is throwing the exception and that it has something to do with the address itself....

  • Markus Johansson 1801 posts 5365 karma points c-trib
    Mar 20, 2013 @ 11:23
    Markus Johansson
    0

    There was an issue with 1.3.1 and the MailAddress object that gets created during install. I would recommend you to export the list, create a db backup and reinstall the package with the new version.

     

    / m

  • David Stringer 17 posts 38 karma points
    Mar 20, 2013 @ 11:27
    David Stringer
    0

    Ok will do.

  • Markus Johansson 1801 posts 5365 karma points c-trib
    Mar 20, 2013 @ 11:29
    Markus Johansson
    0

    Let me know if you have any problems. Add enkelmedia at skype.

  • David Stringer 17 posts 38 karma points
    Mar 22, 2013 @ 15:31
    David Stringer
    0

    Hello,  on the same isntallation now a newletter is stuck..."sending 272 of 300 emails...

    Can't see any errors ....

     

    Any idea what I can do?

  • David Stringer 17 posts 38 karma points
    Mar 22, 2013 @ 15:32
    David Stringer
    0

    Hello,

     

    The same instalaation has stuck sending a news letter.. quite urgent this,, no error, just contantly sending... can send new emails ok though..

     

    3/22/2013 2:32:57 PM - 163 of 272 e-mails has been sent.

  • Markus Johansson 1801 posts 5365 karma points c-trib
    Mar 22, 2013 @ 17:57
    Markus Johansson
    0

    Hi!

    I don't understand, two different installations? Are you testing against a fake server or accual send outs? No errors in the umbraco log? Or in the newsletter studio tables? "EmailTrackingItems" contains a column with errors.

  • David Stringer 17 posts 38 karma points
    Mar 22, 2013 @ 18:05
    David Stringer
    0

    I had to manualy delte the subscribers and then create a new list... this was the same installation as before, so no dummy or test.. just that the send out appeare to "stop" hald way through.. no errors in any table or anythign... newletter / umbraco / nothing...  

     

    I've upgraded to the latest version now so fingers crossed...

  • David Stringer 17 posts 38 karma points
    Apr 08, 2013 @ 13:53
    David Stringer
    0

    Hello again,

    Upgrading did not solve the problem.

    Also, it appears that the index out of range error is random.. the email addresses are all ok, but randomly a handful of each batch will fail with the error.  See attached.

    Help!

  • Markus Johansson 1801 posts 5365 karma points c-trib
    Apr 08, 2013 @ 14:48
    Markus Johansson
    0

    Hi David!

    Sounds like we need to add som extra debugging to really find out whats going wrong. Can you please send me an email at markus [at sign goes here] enkelmedia.se?

    // Markus

  • Dave Woestenborghs 3431 posts 11702 karma points MVP 7x admin c-trib
    May 15, 2015 @ 10:16
    Dave Woestenborghs
    0

    Did you ever find the cause and/or a solution for this. I'm seeing the same.

  • Markus Johansson 1801 posts 5365 karma points c-trib
    May 15, 2015 @ 14:48
    Markus Johansson
    0

    Hi Dave!

    What version of the package are you running?

    / m 

  • Dave Woestenborghs 3431 posts 11702 karma points MVP 7x admin c-trib
    May 15, 2015 @ 14:54
    Dave Woestenborghs
    0

    1.3.1 on Umbraco 4.7

  • Markus Johansson 1801 posts 5365 karma points c-trib
    May 15, 2015 @ 16:33
    Markus Johansson
    0

    Hi!

    Did this error just show up randomly or have you always had these issues?

    The debuging info is improved in later versions so my first bet would be to upgrade to the latest version of newsletter studio: http://www.newsletterstudio.org/download/ ;

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