Hi!

It looks like the link points to http://nyhedsbrev.naestvedteater.dk/unsubscribe/ which dosent exsist?

Did you set the Unsubscribe confirmation url in the settings?

/ M

Hey Marcus

No, I didn't set any unsibscribe URL in the settings.

Should it be set to something specific, or is there a default, if it isn't set ?

/Kristoffer

Hi!

What version of Umbraco and Newsletter Studio are you using?

The default link points to something like /umbraco/newsletterstudio/tracking/unsubscribe.aspx, is very strange that your link dosen't point to the correct location. Can you double-check your settings? Look in the /config/newsletterStudio.config as well.

Is is a clean installation?

Newsletter Studio v1.3.1

So there is no config file under /config/ but a webconfig in /Umbraco/newsletterstudio

<?xml version="1.0" encoding="utf-8"?>

<configuration>

    <configSections>

        <section name="newsletterStudio" type="NewsletterStudio.Bll.Configuration.NewsletterStudioConfig"/>

    </configSections>

    <newsletterStudio unsubscribeConfirmUrl="" tinyMCEDataTypeId="1060"

        sendFailuresBeforeUnsubscribingSubscriber="4" settingsOnlyForAdmins="true"

        forceUnsubscribeFooter="false" enableGoogleAnalyticsTracking="false"

        googleAnalyticsMedium="" allowedTemplatesForRenderUrl="" googleAnalyticsSource=""

        googleAnalyticsName="" googleAnalyticsContent="">

        <outgoingEmail throttlingEnabled="true" throttlingMessagesPerBatch="25"

            throttlingSecondsBetweenBatches="5" messagesBeforeJumpingToNextServer="50">

            <smtpServers>

                <add name="Local" host="xxx.xxx.xx" port="25" username=""

                    password="" enableSsl="false" />

            </smtpServers>

        </outgoingEmail>

        <bounceManagement enabled="false" email="" host="" port="0" username=""

            password="" />

        <emailRenderingTasks>

            <task name="AddTrackingPixelRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddTrackingPixelRenderTask, NewsletterStudio" />

            <task name="FitIntoTemplateRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.FitIntoTemplateRenderTask, NewsletterStudio" />

            <task name="ReplaceUnsubscribeRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceUnsubscribeRenderTask, NewsletterStudio" />

            <task name="ReadOnlineRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReadOnlineRenderTask, NewsletterStudio" />

            <task name="ReplaceLocalLinksRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceLocalLinksRenderTask, NewsletterStudio" />

            <task name="AddFullDomainToRelativeSrcsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddFullDomainToRelativeSrcsRenderTask, NewsletterStudio" />

            <task name="RenderUrlRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.RenderUrlRenderTask, NewsletterStudio" />

            <task name="ReplaceRelativeLinksRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceRelativeLinksRenderTask, NewsletterStudio" />

            <task name="GoogleAnalyticsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.GoogleAnalyticsRenderTask, NewsletterStudio" />

            <task name="AddClickTagsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddClickTagsRenderTask, NewsletterStudio" />

            <task name="ReplaceUniqMergeFieldsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceUniqMergeFieldsRenderTask, NewsletterStudio" />

        </emailRenderingTasks>

        <subscriptionProviders>

            <provider name="NewsletterStudioSubscriptionProvider" type="NewsletterStudio.Bll.Providers.NewsletterStudioSubscriptionProvider, NewsletterStudio" />

            <provider name="UmbracoSubscriptionProvider" type="NewsletterStudio.Bll.Providers.UmbracoSubscriptionProvider, NewsletterStudio" />

        </subscriptionProviders>

    </newsletterStudio>

</configuration>

umbraco v 4.11.1 (Assembly version: 1.0.4715.27659)

Hi!

Do you have any custom render tasks or something? Are you really sure that the link really looks as you described? The render tasks that replaces the placeholder looks like this:

I have never seen this problem and can' explain why you are not getting the corrects urls. Could you PM me and provid me with a login to your enviroment? My email is markus [at sign goes here] enkelmedia.se.

Hi!

Just to follow up on this and to share the solution. It turned out that the links looked like this:

<a href="http://nyhedsbrev.naestvedteater.dk/[unsubscribe]">Afmeld nyhedsbrev</a>

Since we only replace "/[unsubscribe]" with the url but not the whole URL above. So the correct code would be:

<a href="/[unsubscribe]">Afmeld nyhedsbrev</a>

Cheers!
 

Hey Markus

I've read your email, but I'm not sure where you did find the link you mention ?

In my xslt, which generate the newsletter, the link is written as <a href="/[unsubscribe]">Afmeld nyhedsbrev</a>

/Kristoffer

The content for the newsletter is created under the contentnode in Umbraco, generated by the xslt, in th xslt folder.

The customer then imports the content/url by "insert url content".

Ok that looks f****** up. But hope you get the idea...

Hi

I'm also coming across this situation with newsletter 1.3.7 trial version with mysql and using umbraco 4.7. I'm using the web config smtp server so ive deleted the smtp servers tag in newsletter.config and ive tried with/without unsubscribe confirmation page. My newsletter.config is in the correct order for the email rendering Tasks that the solution from Kris specifies however each time i get this message from my url (/umbraco/newsletterstudio/tracking/unsubscribe.aspx?e=)   :- "Could not remove the e-mail. It's either already removed or something is wrong with the configuration. Please contact the web site administrator."  

The email address isn't removed. What am I missing? There doesn't appear to be any documentation on newsletterstudio.org or here on how to set unsubscription up?

Thanks

Paul  

Are you sending an accual email or "test email"? The test e-mails can't unsubscribe so you will need to send a real send out.

There is some reading here: http://support.newsletterstudio.org/customer/portal/articles/1052808-basic-settings

But its just as easy as insering a link to with href="[unsubscripbe]" 

// m

Hi Markus,

Thanks for getting back to me these are actual emails, could this be because I'm using the trial version or that the web config smtp server is being used.

I'm using the predifined templates so <div>Click here to <a href="/[unsubscribe]">unsubscribe</a>.</div> is available. I've just tried it now with my work and my personnal(gmail account). Oddly the gmail account unsubscribes but my my work email doesn't. Is it because the smtp server has a similar url to my work email?

ie.

smtp host = mail.work.co.uk 

work email = [email protected] ( fake email but you get the gist)    

Hi!

This could be if your work email strips some characters from the message? What is the generated URL in the message? What client are you using? 

Hi,

for my personal email gmail had the unsubscription query

?e=P3pTDNxRGyjR31gxPBwh/u2zyN4g9VeR&sb=NewsletterStudioSubscriptionProvider_3&nid=DBmy1lDv5ak=

The work email had query string

?e=8wZMhlmVA5tSHlmbto7bSBrXbSxwcfDC/gta8x+si+8=&sb=NewsletterStudioSubscriptionProvider_3&nid=DBmy1lDv5ak=

I'm using a convential smtp client and the work email is linked to an Microsoft Outlook Professional 2010 account. If this helps

Paul 

HI again!

What subscription provider are you using? The buildt in "mailing lists"? 

Did you check the status of the email? are you sure that its not already unsubscribed? 

If this dosen't help let me know and we'll try to add some more debugging to the code. email me at markus [at sign goes here] enkelmedia.se.

Hi,

Mine seems to work in outlook but not in gmail. The query link on both is quite different. any ideas?

I'm using Newsletter Studio 1.3.5. Does 1.3.7 resolve this issue?

Hi!

This has been working for a long time and a guess that there has been some update to outlook which screws up the encoding of the email in the e-parameter.

I have reproduced this but need to have a closer look to determain how to solve it - I'll keep you posted.

/ Markus

Hi!

Can you please send me an email (markus [at sign goes here] enkelmedia.se) and I'll provide you with an updated dll that should solve this.

/ m

Hi Markus,

Sorry the delay. In answer to your questions I've used the default mailing list and created another mailing list. The only subscriber to have an email status '3' is the subscriber linked to my personnal email account, which is the one that successfully unsubscribed.  I've emailed you  with these details as well from my personnal email account as well but thought I'd post here as well

Regards

Paul Fowles

Hi!

As an update I can tell you that we have confirmed a bug around this and a fix is in the making. This fix will be applyed from version 1.3.7 so you will need to upgrade.

I'll keep everyone posted - if you would like to try the patch before release drop me an email on markus [at sign goes here] enkelmedia.se.

// m

is working on a reply...