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  • Marco Ranieri {umbriaco} 21 posts 84 karma points
    Oct 23, 2013 @ 14:44
    Marco Ranieri {umbriaco}
    0

    SendNewsletterService Syntax Error

    Hi,
    I have purchased two license:
    villadestehometivoli.it
    villamedici.it

    Yesterday my customer has created a newsletter and he has selected "Send the newsletter now".

    NewsletterStudio sents 220 emails and then raises this error:
    An service-error has occured. The sending was aborted. Please try again.

    I find this log:
    NewsletterStudio, SendNewsletterService: Sintassi non corretta in prossimità di '). 
    translation should be: Incorrect syntax near ')'.

    If I try to resend the newsletter, NewsletterStudio send some other emails then raises the same error?
    Can you help me?

    Marco Ranieri.

  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Oct 23, 2013 @ 14:59
    Markus Johansson
    0

    Hi!

    Looks like something is wrong with the data. Does any of the emails get sent? What happens if you try a "test list" of emails with just valid email addresses? 

  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Oct 23, 2013 @ 15:00
    Markus Johansson
    0

    How did you import the subscribers to the database? Are you using a custom subscription provider or a buildt in?

  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Nov 03, 2013 @ 12:02
    Markus Johansson
    0

    Hi again!

    Did you have time to look at my questions? Did you solve the issue?

    If you have a look at the status of the ns_EmailTrackingItems that was created. Is there anyone of them thats in the state "Error"? In other words that i has the Status value 2? If there is, how many? Are they all coming in a sequential order? 

  • Marco Ranieri {umbriaco} 21 posts 84 karma points
    Nov 04, 2013 @ 17:02
    Marco Ranieri {umbriaco}
    0

    Hello Markus,
    I'm sorry, but I have not received the email notification.

    I send the newsletter to Umbraco Members not to a Newsletter Studio Subscription .
    Web application uses Member.MakeNew and Roles.AddUserToRole.

    I just checked that there was no empty or null email addresses.
    I have found that newsletter raises error every 20 emails.
    If I resend many times the newsletter is sent to all subscribers.
    To exclude our smtp server's fault I try to use mandrillapp.com smtp service and the error is the same.
    I checked ns_EmailTrackingItems table and 84 on 2732 email has this error: 'BounceHandler: Hard Bounce'.
    They haven't consequential order.

    The subject contains apex char, but i made a test with another newsletter (few subscribers) and all gone well.

    Now I try to check the validity of all addresses ....

    Thanks a lot!
    Marco 

    This is my newsletter studio config:

    <?xml version="1.0" encoding="utf-8"?>

    <newsletterStudio senderDefaultName="*****" senderDefaultEmail="no-reply@***********.it"
     senderDefaultSettingsForced="false" unsubscribeConfirmUrl=""

       tinyMCEDataTypeId="1267" sendFailuresBeforeUnsubscribingSubscriber="4"

       settingsOnlyForAdmins="true" forceUnsubscribeFooter="false"

       enableGoogleAnalyticsTracking="true" googleAnalyticsMedium="email"

       allowedTemplatesForRenderUrl="" googleAnalyticsSource="NewsletterStudio"

       googleAnalyticsName="" googleAnalyticsContent="" lastInstalledVersion="1.4.0">

       <outgoingEmail sendConnectionTestEmailsTo="[email protected]"

          throttlingEnabled="true" throttlingMessagesPerBatch="100" throttlingSecondsBetweenBatches="30"

          messagesBeforeJumpingToNextServer="5000">

          <smtpServers>

             <clear />

             <add name="NewServer2" host="smtp.mandrillapp.com" port="587"

                username="*******@gmail.com" password="************"

                enableSsl="false" />

          </smtpServers>

       </outgoingEmail>

       <bounceManagement enabled="true" email="no-reply@***********.it"

          host="pop.********.it" port="110" username="no-reply@*********.it"

          password="*********" />

       <emailRenderingTasks>

          <clear />

          <task name="AddTrackingPixelRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddTrackingPixelRenderTask, NewsletterStudio" />

          <task name="FitIntoTemplateRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.FitIntoTemplateRenderTask, NewsletterStudio" />

          <task name="RenderUrlRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.RenderUrlRenderTask, NewsletterStudio" />

          <task name="ReplaceUnsubscribeRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceUnsubscribeRenderTask, NewsletterStudio" />

          <task name="ReadOnlineRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReadOnlineRenderTask, NewsletterStudio" />

          <task name="ReplaceLocalLinksRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceLocalLinksRenderTask, NewsletterStudio" />

          <task name="AddFullDomainToRelativeSrcsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddFullDomainToRelativeSrcsRenderTask, NewsletterStudio" />

          <task name="ReplaceRelativeLinksRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceRelativeLinksRenderTask, NewsletterStudio" />

          <task name="GoogleAnalyticsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.GoogleAnalyticsRenderTask, NewsletterStudio" />

          <task name="AddClickTagsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddClickTagsRenderTask, NewsletterStudio" />

          <task name="ReplaceUniqMergeFieldsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceUniqMergeFieldsRenderTask, NewsletterStudio" />

       </emailRenderingTasks>

       <subscriptionProviders>

          <clear />

          <provider name="NewsletterStudioSubscriptionProvider" type="NewsletterStudio.Bll.Providers.NewsletterStudioSubscriptionProvider, NewsletterStudio" />

          <provider name="UmbracoSubscriptionProvider" type="NewsletterStudio.Bll.Providers.UmbracoSubscriptionProvider, NewsletterStudio" />

       </subscriptionProviders>

    </newsletterStudio>

  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Nov 04, 2013 @ 18:00
    Markus Johansson
    0

    Hi!

    I have heard simular problems from other users with the members-provider. Sounds like a bug.

    I'm looking at this right away!

    / m 

  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Nov 04, 2013 @ 20:32
    Markus Johansson
    0

    Hi!

    Indeed - it's a bug. The servers is trying to save the status for the Newsletter Studio mailinglists even when they are not used as the source. I have uploaded a new version with this and some other bugfixes on http://www.newsletterstudio.org. You can just install this over your current OR just replace the NewsletterStudio.dll-file.

    I'm sorry for the inconvenience.

    // Markus

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