This is not a bug, but rather a problem sending emails out.
The editor sending the newsletter to aprox. 250 people reports that many of them never receive the newsletter.
I cannot see where the issue is or why so many of them never receive . Might it be a smtp problem or something else? Is there a way to ensure that all of the subscribers receive the newsletter?
We have a valid Newsletter license and the smtp is configured correctly, I think. Any help or input appreciated.
Most of the time these types or "errors" is due to SPAM-filters and security. What kind of SMTP are you using? If you are hosting your own server consider to try something like Mandrillapp (MailChimps infrastructure) or SendGrid.
Newsletter never arrives to (some of the) subscribers
This is not a bug, but rather a problem sending emails out. The editor sending the newsletter to aprox. 250 people reports that many of them never receive the newsletter.
I cannot see where the issue is or why so many of them never receive . Might it be a smtp problem or something else? Is there a way to ensure that all of the subscribers receive the newsletter?
We have a valid Newsletter license and the smtp is configured correctly, I think. Any help or input appreciated.
Hi!
Most of the time these types or "errors" is due to SPAM-filters and security. What kind of SMTP are you using? If you are hosting your own server consider to try something like Mandrillapp (MailChimps infrastructure) or SendGrid.
Cheers!
Thanks Markus
I was thinking the same, but the newsletter editors don't care for explanations, want everything to just work. :-)
The website is using an external smtp (not on the same server/domain) from a hosting provider (something à la Google Smtp, but not Google).
Jan
Hi!
=D
True - I know. I would try Mandrill (it's free for up to 10 000 emails per month) and see if that changes the deliverability.
/ m
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