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  • Jon Frederiksen 50 posts 109 karma points
    Aug 19, 2015 @ 04:56
    Jon Frederiksen
    0

    Newsletter never arrives to (some of the) subscribers

    This is not a bug, but rather a problem sending emails out. The editor sending the newsletter to aprox. 250 people reports that many of them never receive the newsletter.

    I cannot see where the issue is or why so many of them never receive . Might it be a smtp problem or something else? Is there a way to ensure that all of the subscribers receive the newsletter?

    We have a valid Newsletter license and the smtp is configured correctly, I think. Any help or input appreciated.

  • Markus Johansson 1766 posts 5177 karma points c-trib
    Aug 19, 2015 @ 07:43
    Markus Johansson
    0

    Hi!

    Most of the time these types or "errors" is due to SPAM-filters and security. What kind of SMTP are you using? If you are hosting your own server consider to try something like Mandrillapp (MailChimps infrastructure) or SendGrid.

    Cheers!

  • Jon Frederiksen 50 posts 109 karma points
    Aug 19, 2015 @ 07:59
    Jon Frederiksen
    0

    Thanks Markus

    I was thinking the same, but the newsletter editors don't care for explanations, want everything to just work. :-)

    The website is using an external smtp (not on the same server/domain) from a hosting provider (something à la Google Smtp, but not Google).

    Jan

  • Markus Johansson 1766 posts 5177 karma points c-trib
    Aug 19, 2015 @ 08:01
    Markus Johansson
    0

    Hi!

    =D

    True - I know. I would try Mandrill (it's free for up to 10 000 emails per month) and see if that changes the deliverability.

    / m

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