Sign in Register
Copied to clipboard

Flag this post as spam?

This post will be reported to the moderators as potential spam to be looked at


  • Jon Frederiksen 52 posts 111 karma points
    Aug 19, 2015 @ 04:56
    Jon Frederiksen
    0

    Newsletter never arrives to (some of the) subscribers

    This is not a bug, but rather a problem sending emails out. The editor sending the newsletter to aprox. 250 people reports that many of them never receive the newsletter.

    I cannot see where the issue is or why so many of them never receive . Might it be a smtp problem or something else? Is there a way to ensure that all of the subscribers receive the newsletter?

    We have a valid Newsletter license and the smtp is configured correctly, I think. Any help or input appreciated.

    Copy Link
  • Markus Johansson 1945 posts 5898 karma points MVP 2x c-trib
    Aug 19, 2015 @ 07:43
    Markus Johansson
    0

    Hi!

    Most of the time these types or "errors" is due to SPAM-filters and security. What kind of SMTP are you using? If you are hosting your own server consider to try something like Mandrillapp (MailChimps infrastructure) or SendGrid.

    Cheers!

    Copy Link
  • Jon Frederiksen 52 posts 111 karma points
    Aug 19, 2015 @ 07:59
    Jon Frederiksen
    0

    Thanks Markus

    I was thinking the same, but the newsletter editors don't care for explanations, want everything to just work. :-)

    The website is using an external smtp (not on the same server/domain) from a hosting provider (something à la Google Smtp, but not Google).

    Jan

    Copy Link
  • Markus Johansson 1945 posts 5898 karma points MVP 2x c-trib
    Aug 19, 2015 @ 08:01
    Markus Johansson
    0

    Hi!

    =D

    True - I know. I would try Mandrill (it's free for up to 10 000 emails per month) and see if that changes the deliverability.

    / m

    Copy Link

  • This forum is in read-only mode while we transition to the new forum.

    You can continue this topic on the new forum by tapping the "Continue discussion" link below.

Please Sign in or register to post replies