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Topic author was deleted
Sep 16, 2015 @ 15:34
Problem with license going to trial after random intervals
We are using Umbraco v6.2.1 together with NewsletterStudio v1.4.4.1 and are having some problem with the license jumping back to trial after random intervals. The Umbraco site is running on a web app instance on Microsoft Azure.
The license keep jumping from licensed to trial version after a couple of weeks in between (between 1 week - 3 weeks). After a restart of the app pool the license once again works without any trouble for a couple of weeks more and then it once again jumps back to trial mode.
I thought of waiting to see if there was any similar problems with the Contour license we got for the same Umbraco site but that one works fine.
Any ideas to what the problem may be or what may cause it?
I have seen a similar issue with Courier. I believe the issue was that the site can be accessed via several domains (some of them are setup to access the servers directly because they are load balanced, and they have a different primary domain). Some of these licenses seem to detect that the domain is invalid and cache that for some period.
Since you are using Azure, perhaps you (or somebody) are accessing the site periodically from the alternate domain (e.g., yourappname.cloudapp.net)?
Hi Nicholas and thanks for your reply. I've checked and can see nowhere where the site should be accessed through any other domain name. Only thing I can think of is if there's some crawlers that access the azure domain name instead.
I'll add a redirect to our main domain to see if that helps defeat the problem. Did you have any other solutions to prevent this from happening?
The redirect may work. If you do a regex redirect that matches any non-recognized domain, that may be the most effective type.
In a site hosted with IIS, you could simply configure the binding to only respond to the domain. However, I'm not sure if that's possible with Azure. It might be; I know you can setup binding endpoints with cloud services so certain projects will respond to certain domains. I'm not sure if Azure websites work the same way.
Also, you may want to request that the package creator account for this situation and release a new version.
Topic author was deleted
Problem with license going to trial after random intervals
We are using Umbraco v6.2.1 together with NewsletterStudio v1.4.4.1 and are having some problem with the license jumping back to trial after random intervals. The Umbraco site is running on a web app instance on Microsoft Azure.
The license keep jumping from licensed to trial version after a couple of weeks in between (between 1 week - 3 weeks). After a restart of the app pool the license once again works without any trouble for a couple of weeks more and then it once again jumps back to trial mode.
I thought of waiting to see if there was any similar problems with the Contour license we got for the same Umbraco site but that one works fine.
Any ideas to what the problem may be or what may cause it?
I have seen a similar issue with Courier. I believe the issue was that the site can be accessed via several domains (some of them are setup to access the servers directly because they are load balanced, and they have a different primary domain). Some of these licenses seem to detect that the domain is invalid and cache that for some period.
Since you are using Azure, perhaps you (or somebody) are accessing the site periodically from the alternate domain (e.g., yourappname.cloudapp.net)?
Comment author was deleted
Hi Nicholas and thanks for your reply. I've checked and can see nowhere where the site should be accessed through any other domain name. Only thing I can think of is if there's some crawlers that access the azure domain name instead.
I'll add a redirect to our main domain to see if that helps defeat the problem. Did you have any other solutions to prevent this from happening?
Nicklas - I could add all the domains that you think might be used to your license to see if that solves the issue?
Send me an email: markus [at sign goes here] enkelmedia.se and I'll help you!
The redirect may work. If you do a regex redirect that matches any non-recognized domain, that may be the most effective type.
In a site hosted with IIS, you could simply configure the binding to only respond to the domain. However, I'm not sure if that's possible with Azure. It might be; I know you can setup binding endpoints with cloud services so certain projects will respond to certain domains. I'm not sure if Azure websites work the same way.
Also, you may want to request that the package creator account for this situation and release a new version.
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