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  • Phil Gilligan 25 posts 136 karma points
    Dec 08, 2015 @ 19:03
    Phil Gilligan
    0

    Send to list not working with Amazon SES

    Hi Markus,

    I am trying to send an email to a list of subscribers using Amazon SES as my SMTP server. I have verified my domain and can send a test email using the 'Send out a test email' dialog but when I try to send an email using the 'Send e-mail right now' dialog, the send fails with the following error:

    Error: Could not send due to validation errors in: Could not connect to the SMTP-server with name "email-smtp.eu-west-1.amazonaws.com". Please check your settings.

    I only have one subscriber in my list and that subscriber has the same email address as the test subscriber (my email address) so I can't think why it wouldn't work.

    In the Chrome console, this call is failing:

    /umbraco/backoffice/NewsletterStudio/SendContent/StartSendNewsletter/1204

    I'm fairly sure this is not a problem with my Amazon SES configuration or I would not be able to send any email via the SES gateway. Emails are also sending correctly using Umbraco Forms, so I think the issue is with NewsletterStudio.

    I am using Umbraco 7.2.8 and NewsletterStudio v2.1.1. I've also tried upgrading to v2.1.3 but have the same problem.

    Is there anything you can suggest?

    Kind Regards

    Phil

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  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Dec 09, 2015 @ 12:04
    Markus Johansson
    100

    Hi Phil!

    Sounds like a sender issue here. Before Newsletter Studio starts an accuall send out it will validate the SMTP-settings in the same way as when you click the "Test connection"-button in the settings section.

    It will send a test-mail from/to a certain e-mail address to validate the SMTP-server - if your SMTP only allow certain e-mails to be senders you might have to configure the test-address to be a custom one.

    You can do this by setting the sendConnectionTestEmailsTo-attribute of the outgoingEmail-element in /config/newlsetterStudio.config.

    <outgoingEmail throttlingEnabled="false"   
throttlingMessagesPerBatch="" 
throttlingSecondsBetweenBatches=""
messagesBeforeJumpingToNextServer=""
 sendConnectionTestEmailsTo="[email protected]">
<smtpServers>
...
</smtpServers>
</outgoingEmail>

    You can also have a look here:

    http://support.newsletterstudio.org/customer/portal/questions/1751218-test-email-body-is-not-configurable

    Hope this helps!

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  • Phil Gilligan 25 posts 136 karma points
    Dec 09, 2015 @ 12:43
    Phil Gilligan
    0

    Thanks Markus, that was it! I hadn't realised there was validation step before the main send. It's working perfectly now!

    Thanks for your help.

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  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Dec 09, 2015 @ 13:18
    Markus Johansson
    0

    Great news =D Thanks for using the package! =D

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