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  • Alexandru Aliu 3 posts 73 karma points
    Jun 27, 2016 @ 13:20
    Alexandru Aliu
    0

    Newsletter Studio - Members or Lists not visible

    Comments
    Umbraco 7

    Hei,

    I'm trying to make this newsletter studio plugin work, but I have all kind of issues

    So I have Umbraco 7.4.2 and I installed newsletter studio 2.1.4

    The thing is that I try to make a test newsletter, it works, but when I try to send it, the mailing lists or the member groups are not visible so I get an error saying that I should choose a list.

    I had it installed , I uninstalled it and installed it again

    I don't see any errors in the log

    Any ideas ?

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  • Markus Johansson 1914 posts 5761 karma points MVP c-trib
    Jun 28, 2016 @ 08:54
    Markus Johansson
    0

    Hi Alex!

    This sounds to me like that you are having issues with permissions.

    Have you cheched that the web app has write permissons to the /config/-folder and the /app_plugins/-folder?

    If you can, I would test with running the site locally and give "everyone" permission to write/read - if this works then you're sure that its about the permissons.

    // m

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  • Alexandru Aliu 3 posts 73 karma points
    Jun 28, 2016 @ 09:03
    Alexandru Aliu
    0

    The App Pool works with Local System account so it has permissions. After a fresh install it works.

    I think the install process had some kind of error, but I don't have any log or fail message

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  • Markus Johansson 1914 posts 5761 karma points MVP c-trib
    Jun 29, 2016 @ 08:48
    Markus Johansson
    0

    Hi!

    Okey - thanks for sharing this! Hard to know what went wrong but nice to hear that you've got it working!

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  • Ben Smith 6 posts 47 karma points
    Aug 18, 2016 @ 01:01
    Ben Smith
    0

    I just got the same issue, my mailing lists aren't showing up when I go to send (using trial install):

    screenshot

    I have tried creating a new list.. will try uninstall/reinstall of the package.

    Package was originally installed with the umbraco package manager. I might try local instead.

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  • Markus Johansson 1914 posts 5761 karma points MVP c-trib
    Aug 18, 2016 @ 09:16
    Markus Johansson
    0

    Hi!

    Almost 99 out of 100 times this is due to permission issues during install.

    Does your /conifg/newsletterStudio.config contain any Render Tasks or Subscription Providers?

    // m

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  • Ben Smith 6 posts 47 karma points
    Aug 22, 2016 @ 07:35
    Ben Smith
    0

    Heya Markus, thanks for getting back to me so quickly... I allowed "Everyone" Full Control to the website root, still no deal.

    /config/newsletterStudio.config has no render tasks or subs providers

    Ended up manually added the following to newsletterstudio.config:

       <emailRenderingTasks>
      <clear />
      <task name="AddTrackingPixelRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddTrackingPixelRenderTask, NewsletterStudio" />
      <task name="FitIntoTemplateRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.FitIntoTemplateRenderTask, NewsletterStudio" />
      <task name="RenderUrlRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.RenderUrlRenderTask, NewsletterStudio" />
      <task name="ReplaceUnsubscribeRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceUnsubscribeRenderTask, NewsletterStudio" />
      <task name="ReadOnlineRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReadOnlineRenderTask, NewsletterStudio" />
      <task name="ReplaceLocalLinksRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceLocalLinksRenderTask, NewsletterStudio" />
      <task name="AddFullDomainToRelativeSrcsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddFullDomainToRelativeSrcsRenderTask, NewsletterStudio" />
      <task name="ReplaceRelativeLinksRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceRelativeLinksRenderTask, NewsletterStudio" />
      <task name="GoogleAnalyticsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.GoogleAnalyticsRenderTask, NewsletterStudio" />
      <task name="AddClickTagsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddClickTagsRenderTask, NewsletterStudio" />
      <task name="ReplaceUniqMergeFieldsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceUniqMergeFieldsRenderTask, NewsletterStudio" />
      <task name="InsertCustomDataRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.InsertCustomDataRenderTask, NewsletterStudio" />
   </emailRenderingTasks>
   <subscriptionProviders>
      <clear />
      <provider name="NewsletterStudioSubscriptionProvider" type="NewsletterStudio.Bll.Providers.NewsletterStudioSubscriptionProvider, NewsletterStudio" />
      <provider name="UmbracoNewSubscriptionProvider" type="NewsletterStudio.Bll.Providers.UmbracoNewSubscriptionProvider, NewsletterStudio" />
   </subscriptionProviders>

    No dice though - looks like I'm getting errors on/after sending so seems this hack job isn't enough to get it working.

    Any ideas? I'm at a bit of a loss :\

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  • Markus Johansson 1914 posts 5761 karma points MVP c-trib
    Aug 23, 2016 @ 11:18
    Markus Johansson
    0

    Hi!

    Thanks for sharing your path to the solution, then it's certain that this has to do with some error during the installation.

    Are you getting any errors or so now? Still no lists showing up as options?

    I would try a clean install of umbraco and newsletter studio (after tripple checking the permissions) and then compare the newsletterStudio.config-file.

    // m

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  • Ben Smith 6 posts 47 karma points
    Aug 24, 2016 @ 06:05
    Ben Smith
    101

    No lists were showing up... triple checked permissions and ownership, and still couldn't get it working.

    Nothing in the umbracoLog table or event logs on the machine.

    In the end I did as you suggested - clean umbraco install, installed newsletter studio, then copied the resultant newsletterStudio.config and App_Plugins\NewsletterStudio folder over to my site.

    That seems to have worked :)

    Thanks for your help Markus

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  • Markus Johansson 1914 posts 5761 karma points MVP c-trib
    Aug 24, 2016 @ 14:46
    Markus Johansson
    0

    Hi!

    Great news! Thanks for sharing your solution!

    Even if the permissions where right it might have been something else that crashed during the installation.

    Nice to hear that you are up and running - please let me know if there is anything else I can do to help you.

    //m

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