Copied to clipboard

Flag this post as spam?

This post will be reported to the moderators as potential spam to be looked at


  • Hassan 79 posts 264 karma points
    Aug 10, 2016 @ 03:42
    Hassan
    0

    I can not install Newsletter Studio package completely.

    Hi.

    I installed Newsletter studio package, but I see newsletter section in backoffice unusual. There are some errors in console of browser. Please see this image:

    enter image description here

    I think second error is my problem. There is not that path in my solution. I checked other projects, but there is not backoffice folder in umbraco folder.

    Should the backoffice folder is in the umbraco folder?

    With thanks.

  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Aug 10, 2016 @ 08:52
    Markus Johansson
    0

    Hi!

    What version of Umbraco and what version of Newsletter Studio are you running?

    Did you have any issues during the install? Any errors?

    If you look in the app_data/logs/-folder, can you see any errors in the log? Or in the log-table in the database (depending on version).

    Do you see the newsletterStudio.config-file in /config/newsletterStudio.config? Does this file have any content?

    Do you have the newsletter Studio-tables in the database? Look a table called ns_Newsletter?

    This kind of issues if 9 out of 10 times related to permissions, either write permissions to the database or to the file system - are you sure that your set up is correct?

    Regarding the fact that you can't find the files in your solution - that's correct as this is webapi-controller that gets routed using the Umbraco routing.

    // m

  • Hassan 79 posts 264 karma points
    Aug 15, 2016 @ 06:36
    Hassan
    0

    Hi

    I use Umbraco 7.3.1 and Newsletter Studio 2.1.4.

    I installed Newsletter Studio 2.1.4 via develpoer section and install local package.

    I see newsletterStudio.config-file that have some ci=ontent and newsletter Studio-tables in database.

  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Aug 15, 2016 @ 08:30
    Markus Johansson
    0

    Hi!

    Could you try to install the package in a clean environment and compare the config-file?

    Same thing with the root web.config (/web.conifg) do you have the newsletterStudio-section in the beginning of that file?

    // m

Please Sign in or register to post replies

Write your reply to:

Draft