HttpUnhandledException. Where is documentation? No idea how to set up Newsletter Studio
The project page mentions a PDF document, which I cannot find. We are using version 215 with a clean Umbraco 7.4.3 install. We have experience with the older production line 4 of Umbraco (we are paying customers), but we have no idea how to set up Newsletter Studio. Currently we get the following message:
"Server error: Contact the admin. See log for full details. Failed to retrieve data for application tree Newsletter Studio".
Part of log that might be of interest:
2016-12-01 12:21:10,378 [P9680/D2/T8] INFO umbraco.content - Load Xml from file...
2016-12-01 12:21:10,409 [P9680/D2/T8] INFO umbraco.content - Loaded Xml from file.
2016-12-01 12:21:10,419 [P9680/D2/T14] ERROR Umbraco.Core.UmbracoApplicationBase - An unhandled exception occurred
System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at NewsletterStudio.App_Plugins.NewsletterStudio.Pages.HandleBounces.Page_Load(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Thanks for making me aware of the missing PDF, we have moved the documentation here: support.newsletterstudio.org. We are also working on a update of the documentation that will be release in about a month. Anyway - you should not need to read that much since the package is really simplet to get started with.
Just intsall it and configure an smtp-server in the Settings-section. Did you install the package from the backoffice? Any errors during the installation?
If looks like there was something that went wrong, most of the time it's permission-issues during install - did your website have full write permissions when you installed?
And also: Did the user in the database have the right to create tables? Do you see any new tables prefixed with "ns_"?
Would it be possible to include publish dates on each new version? It might also help to list your versions from latest to earliest, since the latest updates are what people look for most.
Yes that would be possible, the list has grown over time and haven't got any TLS since. Sorry about that - I hope you don't mind to much scrolling down to see the latest version.
HttpUnhandledException. Where is documentation? No idea how to set up Newsletter Studio
The project page mentions a PDF document, which I cannot find. We are using version 215 with a clean Umbraco 7.4.3 install. We have experience with the older production line 4 of Umbraco (we are paying customers), but we have no idea how to set up Newsletter Studio. Currently we get the following message: "Server error: Contact the admin. See log for full details. Failed to retrieve data for application tree Newsletter Studio".
Part of log that might be of interest:
HI!
Thanks for making me aware of the missing PDF, we have moved the documentation here: support.newsletterstudio.org. We are also working on a update of the documentation that will be release in about a month. Anyway - you should not need to read that much since the package is really simplet to get started with.
Just intsall it and configure an smtp-server in the Settings-section. Did you install the package from the backoffice? Any errors during the installation?
If looks like there was something that went wrong, most of the time it's permission-issues during install - did your website have full write permissions when you installed?
And also: Did the user in the database have the right to create tables? Do you see any new tables prefixed with "ns_"?
// m
Hi,
Could you please clarify when you have updated documentation for version 2.1.6?
Kind regards
Hi!
There is a change log here: http://support.newsletterstudio.org/customer/en/portal/articles/1053104-change-log
We are a little behind with the overall documentation, is there anything specific that you are looking for that I might be able to help you with?
/ m
Hi, Markus.
Would it be possible to include publish dates on each new version? It might also help to list your versions from latest to earliest, since the latest updates are what people look for most.
Hi Matthew!
Yes that would be possible, the list has grown over time and haven't got any TLS since. Sorry about that - I hope you don't mind to much scrolling down to see the latest version.
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