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  • Romand 14 posts 154 karma points
    Dec 14, 2016 @ 14:27
    Romand
    0

    Custom Unsubscribe doesn't reflect in Analytics

    I want my user to unsubscribe from my newsletter. Subscribers are given by a dynamic Subscription Provider. The unsubscription link is being instanciated in a render task (method ProcessUniqueItem).

    I get a correct link;

    In my form I end up calling 

    TrackingService trackingService = new TrackingService((ITrackingItemRepository)new TrackingItemRepository());
var unsubscriptionResult = trackingService.Unsubscribe(_email, newsletter.SubscriptionAlias);

    Which returns true. The call is delegated to the method public override bool Unsubscribe(string email, string listItemId) which performs correct actions.

    But in the analytics I got nothing rendered as showing this result. Is it normal ?

    From the decompiled, I end up figuring out that Analytics may need a new tracking item of type CLICK with URL containing tracking/unubscribe.aspx to be taken into account.

    Can you advise correct way to have analytics show the unsubscription. Thanks in advance,

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  • Romand 14 posts 154 karma points
    Dec 15, 2016 @ 08:21
    Romand
    100

    I finally made it work by adding few Tracking Items as such

    TrackingService trackingService = new TrackingService((ITrackingItemRepository)new TrackingItemRepository());                                    
trackingService.Unsubscribe(_email, newsletter.SubscriptionAlias);
trackingService.AddTrackingItem(newsletter.Id, _email, TrackingType.Click, "");
trackingService.AddTrackingItem(newsletter.Id, _email, TrackingType.Click, "unsubscribe.aspx");
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  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Dec 15, 2016 @ 08:42
    Markus Johansson
    0

    Hi!

    Sorry for taking some time. That's true, when a user click the unsubscribe-link the package will add a tracking item.

    Your way of doing this is how it's done in the core. We are planning to create a better API in upcomming released and it might be a good idea to add a tracking item when someone unsubscribe a user with a specfic newsletter id provided.

    Thanks for sharing your solution.

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