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  • Rage 12 posts 82 karma points
    Mar 06, 2018 @ 14:40
    Rage
    0

    This e-mail has status error - Newsletter Studio

    When we try to send out newsletter for around 20,000 customers, we receive the below error. And it is always appearing on the newsletter template page.

    How to get rid of the error message?

    enter image description here

  • Markus Johansson 1911 posts 5758 karma points MVP c-trib
    Mar 06, 2018 @ 14:49
    Markus Johansson
    0

    Hi!

    Can you have a look in your trace-log or in the Umbracolog-table in the database - any hints about the error that is thrown?

    What version of Newsletter Studio are you running?

    // m

  • Rage 12 posts 82 karma points
    Mar 07, 2018 @ 14:00
    Rage
    0

    We are using Newsletter Studio version 1.4.4.

    This error is faced by one of our client when triggering mail for about 20,000 users.

    We are unable to find this error either in Umbraco log or trace log file. Still the error is getting displayed whenever we view the mailer template in draft.

    Kindly suggest how to hide the error from displaying.

  • Markus Johansson 1911 posts 5758 karma points MVP c-trib
    Mar 16, 2018 @ 12:16
    Markus Johansson
    0

    Hi!

    Since the send out was canceled in the middle of the processing you need to delete the email to remove the error.

    I would recommend a upgrade to the latest version of the package found here: https://www.newsletterstudio.org.

    // m

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