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  • Rage 12 posts 82 karma points
    Mar 21, 2018 @ 09:54
    Rage
    0

    Insert URL content issue in Newsletter studio version 1.4.5.2.

    URL content not rendering on Preview of newsletter in Newsletter studio. But such URL exists on the website. Attached the screenshot for reference. How to get this fixed?

    Its very urgent. Client has to send out the newsletter by today EOD. enter image description here

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  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Mar 21, 2018 @ 11:12
    Markus Johansson
    0

    Hi!

    Does this work when you send the letter?

    We are using a HttpClient to fetch the content, any restrictions? Password protected, ip-restrictions etc?

    Edit: Can you also look in the logs (both in the db-table and the trace log (app_data/logs) and provide any error messages that you might find.

    // m

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  • Rage 12 posts 82 karma points
    Mar 21, 2018 @ 11:41
    Rage
    0

    External URL like google is rendering on preview. Website is neither password protected nor IP restricted.

    We are adding content URL of pages and content within the same domain and website using Insert content URL.

    We were unable to find any log on this either. Kindly guide us.

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  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Mar 22, 2018 @ 10:07
    Markus Johansson
    0

    Hi!

    Okey, and the URL that's in the error message are 100% correct?

    There is no know bug in the feature and it does work so it has to be something around settings etc in your hosting environment - do you have the same issue locally?

    Are you sure that there is no errors logged in trace log or in the umbraco log in the database?

    // m

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  • Rage 12 posts 82 karma points
    Mar 22, 2018 @ 10:29
    Rage
    0

    It is working fine locally... Only in Production we face this issue.. We have raised this issue to server team....

    Yes there was no log in database or trace.log...

    We will update once we get response from server team on this

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  • Markus Johansson 1936 posts 5864 karma points MVP 2x c-trib
    Mar 22, 2018 @ 12:11
    Markus Johansson
    0

    Hi again!

    Not sure, but could it be related to https? Have you tested with external https-sites?

    // m

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  • Fábio Palma 1 post 71 karma points
    Oct 17, 2019 @ 09:04
    Fábio Palma
    0

    Hi,

    I have the same problem now in UmbracoV7.

    Have you resolved the problem?

    Thks

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