Copied to clipboard

Flag this post as spam?

This post will be reported to the moderators as potential spam to be looked at


  • florin 1 post 81 karma points
    Jul 18, 2018 @ 07:32
    florin
    0

    Subscription status explanation

    hi, i wanted to ask about what each of the subscriber statuses mean. from what i can tell:

    • unsubscribed - user has click unsubscribed link from newsletter email

    • bounced - user has more than 3 bounced emails (looked at the code for this one)

    • added - the user was just added to the system
    • active - user was able to receive emails?

    the thing i can't figure out is when a user is set to active. i imported a few thousand emails and i have yet to send any newsletter. in spite of this, i have some users that show up as active. why is this?

  • Markus Johansson 1945 posts 5899 karma points MVP 2x c-trib
    Aug 02, 2018 @ 14:31
    Markus Johansson
    100

    Hi!

    The uses starts out as "added" after the first successful attempt to send to a e-mail it gets changed to "active", then from there you've got unsubscribed and "bounced" right - but there is a setting for the number of soft bounces that should lead to the "bounced" status, if it's a hard bounce it will be set to bounced directly.

    Hope this clears thing for your.

  • This forum is in read-only mode while we transition to the new forum.

    You can continue this topic on the new forum by tapping the "Continue discussion" link below.

Please Sign in or register to post replies