Hi Markus,

trying to send to members. It used to work for quite a while now without any troubles. Nothing changed as far as I can tell. There are about 150 members in that specific member group.

Thanks for your reply!

Hi!

Okey, thanks for getting back.

So do you know if there has been any work done in terms of upgrades to Umbraco or Newsletter Studio? What versions are you running?

Can you see any further details about the error in the trace log? (app_data/logs/...)

// m

Hi Markus,

every 2-5 minutes it creates a couple of lines in the log:

2019-06-05 06:20:14,541 [P7408/D31/T979] INFO Umbraco.Web.Scheduling.ScheduledTasks - newsletterstudioSendout has been called with response: True

2019-06-05 06:25:14,600 [P7408/D31/T955] INFO Umbraco.Web.Scheduling.ScheduledTasks - newsletterstudioBounces has been called with response: True

Umbraco version running is 7.11.1 and has not been updated for a year or so.

Same for Newsletter Studio running on v2.1.9.3

In my Newsletter Studio Draft folder I now see the Newsletter with the following error:

This newsletter has the status error, something probably went wrong during the send out

Error message: NewsletterStudio, SendNewsletterService: Sequence contains no matching element : at System.Linq.Enumerable.First[TSource](IEnumerable1 source, Func2 predicate) at NewsletterStudio.Bll.Providers.SubscriptionProviderFactory.GetReceiversBySubscriptionAlias(String value, SendOutParams parameters) at NewsletterStudio.Services.EmailTrackingItemService.CreateTrackingItems() at NewsletterStudio.Services.SendNewsletterService.SendEmails()

You can try to continue to send the newsletter by going to the "Send options" and follow the instructions.

Hi Markus,

the member group has not changed for a while. The newsletter sendout was not scheduled. We did everything exactly the same way as we did it the first time... strange.

After deleting the old newsletter I checked the log but those two lines are still beeing written. I compared old log files (2016-12-22 please find below) and discovered that these lines are in all of the logs. Is this an expected behaviour?

2016-12-22 23:56:13,832 [P5224/D27/T157] INFO Umbraco.Web.Scheduling.ScheduledTasks - newsletterstudioSendout has been called with response: True

2016-12-22 23:59:13,850 [P5224/D27/T99] INFO Umbraco.Web.Scheduling.ScheduledTasks - newsletterstudioBounces has been called with response: True

Hi Markus,

its me again. I'm having trouble sending out a Newsletter on a different project. Same error as described above.

Strange thing is, that the member groups are not listet anymore in the sendout tab:

How can this happen?

Umbraco version 7.14.0 assembly: 1.0.7009.26199

lastInstalledVersion="2.1.9.2"

Trace log: this error occurs every 5 min:

2019-06-11 21:58:23,460 [P5532/D3/T108] INFO Umbraco.Web.Scheduling.ScheduledTasks - newsletterstudioBounces has been called with response: False 2019-06-11 21:58:25,474 [P5532/D3/T35] ERROR Umbraco.Web.Scheduling.ScheduledTasks - An error occurred calling web task for url: http://localhost:64310/umbraco/NewsletterStudio/Actions/NewsletterCheckForScheduledSendOut System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:64310 at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult) at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Umbraco.Web.Scheduling.ScheduledTasks.

newsletterStudio.config:

<subscriptionProviders>
  <clear />
  <provider name="NewsletterStudioSubscriptionProvider" type="NewsletterStudio.Bll.Providers.NewsletterStudioSubscriptionProvider, NewsletterStudio" />
  <provider name="UmbracoNewSubscriptionProvider" type="NewsletterStudio.Bll.Providers.UmbracoNewSubscriptionProvider, NewsletterStudio" />
 </subscriptionProviders>

Hi Markus,

thanks for getting back to me.

Which URL should be declared an where can I set it?

Today I managed to copy the Newsletter, delete the old and send the new one. Yesterday the member groups did not show up but today they did.

I am a bit worried since it happend twice now and there is not much room for me to interact or debug, etc...

I'm not shure what would be the best way to go on this problem?

Thanks

Hi Markus,

thank you very much for your detailed answer. Please find my comments below:

If you're not using the feature to schedule a newsletter you don't even need the scheduled task

Where can I switch it off?

Have you changed names of the member groups or removed any of them since the newsletter content item was first created? If you did change or remove a group that might be a problem since we can't find subscribers for a group that was removed.

Yes, I have deleted membergroups via a webservice. Will this lead to problems with future sendouts?

ApplicationContext.Current.Services.MemberGroupService;

Create a new newsletter (without removing the old on) and see if the member groups are shown?

I will test this and let you now

Was this a scheduled newsletter or did you get that error when pressing the "send out"-button? And this was from the content-section right?

It happend when pressing the "send out"-button in the content-section. One day after the issue appeared, I could see the membergroups again, too. So it seemes to be a sporadic problem.