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  • Nicola Bigwood 28 posts 98 karma points
    Feb 28, 2018 @ 09:03
    Nicola Bigwood

    Hi Nathan,

    In version (the version previously being discussed on the thread for issues when a user doesn't have update access), there is a common error when creating a new approval group.

    It initially seems as though nothing happens - but clicking on Save Group again brings up an error (hidden behind the pane) which indicates that the group name already exists.

    error alert when creating new approval group

    In other words, the new group is being created - but it's not obvious, as the Create pane doesn't close. So clicking on save again means the system is actually trying to create a second group with the same name - but this isn't clear to the user.

    So far we've worked around this by leaving the Workflow section after the initial attempt to create a group, refreshing, and then going back in. Is it possible to fix this so that it clearly creates the group first time to avoid confusion?

    Thank you! And apologies if this has already been addressed in your newer version.

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