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  • james 37 posts 121 karma points c-trib
    Jul 01, 2020 @ 16:38

    Media Protect 2.1 - Blank PDF pages

    Hi Richard,

    We're having an issue opening a PDF file protected by Media Protect. We're using Media Protect 2.1 on Umbraco 7.7.6.

    When the file is Google Chrome, only the first page loads and the rest of the PDF shows one continuous blank page. If we un-protect the file and open it in Chrome it loads correctly, and it is also fine if I download the file to my PC and open it in Chrome.

    If I can get permission to share the PDF file with you would this be something you are able to look at?


  • Richard Soeteman 3759 posts 11667 karma points MVP
    Jul 02, 2020 @ 05:49
    Richard Soeteman

    Hi James,

    Could be Chrome cache related tried different browser and clearing cache?

  • james 37 posts 121 karma points c-trib
    Jul 03, 2020 @ 09:22

    No, it doesn't look like it's related to the cache. We've tried the usual steps - clear cache, incognito, tried with different people on different PCs, etc. The PDF loads correctly in Chrome when we make it public, it's only when we protect it with Media Protect we get issues.

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