Hello, we recently purchased a license for the Media Protect product.

However, when testing it both on our Production and at localhost, the logged user within the correct Member Group is not able to access the protected media file.

Here is my setup: Umbraco 8.17.1 MediaProtect 2.8.4

1. I have a protected folder with a media file within it - /media/lhrpougl/pdfsample.pdf
2. It is protected based on the member group – Standard members should be able to access it.
3. I log in the site with a user that is a member of the Standard group.
4. When I try to access the file - I am redirected to the login page

I created a sample macro to showcase the issue - it shows that it recognizes that the user is logged in has the correct group and according to the method MediaHasAccess() should be able to access the file, but still when I click on the link I get redirected to the login page:

@using MediaProtect.Library.TypeExtensions
@inherits Umbraco.Web.Macros.PartialViewMacroPage
@{
    var mediaPath = "/media/lhrpougl/pdfsample.pdf";
}
<div>
    <div>Is logged in: @Members.GetCurrentLoginStatus().IsLoggedIn</div>
    <div>Email: @Members.GetCurrentLoginStatus().Email</div>
    <div>Username: @Members.GetCurrentLoginStatus().Username</div>
    <div>
        User roles :
        @foreach (var role in Roles.GetRolesForUser(Members.GetCurrentLoginStatus().Username))
        {
            <span>@role</span>
            <br />
        }
    </div>
    <div>Has access to <a target="_blank" href="@mediaPath">@mediaPath</a>: @Umbraco.MediaHasAccess(mediaPath)</div>
</div>
</div>

The result is :

Additional note: for login we integrate with Azure AD.

I would love to get some pointers on how to fix it or if there is something I am missing.

Regards, Boris.