Installation Issue

Hi, I'm receiving this error when installing from the package repository or local package zip.

Server Error in '/xxxx' Application.

The file '/xxxx/umbraco/plugins/MediaProtect/UserControls/ValidateInstall.ascx' does not exist.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: The file '/xxxx/umbraco/plugins/MediaProtect/UserControls/ValidateInstall.ascx' does not exist.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[HttpException (0x80004005): The file '/xxxx/umbraco/plugins/MediaProtect/UserControls/ValidateInstall.ascx' does not exist.]
   System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) +12591440
   System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) +203
   System.Web.Compilation.BuildManager.GetVPathBuildResult(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean ensureIsUpToDate) +192
   System.Web.UI.TemplateControl.LoadControl(VirtualPath virtualPath) +164
   umbraco.presentation.developer.packages.Installer.ProcessInstall(String currentStep) +416
   umbraco.presentation.developer.packages.Installer.Page_Load(Object sender, EventArgs e) +623
   umbraco.BasePages.BasePage.OnLoad(EventArgs e) +19
   System.Web.UI.Control.LoadRecursive() +71
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3178

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.18034

I've was attempting the install from Umbraco 7.1.1. I upgraded to 7.1.4 and am still receiving the error. I've ensured all of my permissions are correct. I even reran the powershell script to apply folder permissions for the app pool. When I check the /bin and /umbraco/plugins folders there are no mediaprotect files.

I've tried manaully installing as well. I was able to see the public access option on items in the media section, but when I clicked it, I got a resource not found for the mediaprotect.aspx file in the /umbraco/plugins/mediaprotect/dialogs folder. Even though the file existed.

Any help is greatly appreciated. Thanks!

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Richard Soeteman 4049 posts 12922 karma points MVP 2x

Jun 08, 2014 @ 11:49

0

Hi,

This must be because the /umbraco/plugins/mediaprotect folder could not be created.check your settings again or check the manual for all details to install the package manually. http://soetemansoftware.nl/media-protect/downloads

Hope this helps,

Richard

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Ryan 35 posts 129 karma points

Jun 09, 2014 @ 20:35

100

Hi Richard

Thanks again for your help. I found a subdirectory in my site with the same name as the parent folder (main website directory). Inside there was a /bin and /umbraco/plugins folder with all of the media protect files. Somehow my packages were installing to this directory, not at the root. I tested it with another package, to confirm the issue. After deleting this random folder, I was able to get your package correctly installed.

My web.config has <add key="umbracoPath" value="~/umbraco" /> as the path, so I'm not sure how the packages were installing in the wrong place.

I'm not sure you would have been able to help me with this, but I wanted to let you know I eventually figured it out. Thanks!

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Richard Soeteman 4049 posts 12922 karma points MVP 2x

Jun 10, 2014 @ 07:05

0

Hi Ryan,

Weird it installed in the wrong location. Must be something in the Umbraco installer, best to file those issues on issues.umbraco.org.

Glad it's working now.

Best,

Richard

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