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  • Sean Dooley 288 posts 527 karma points
    Nov 11, 2020 @ 16:59
    Sean Dooley

    Cart payment states

    Just looking for some clarity with cart payment states.

    I'm seeing some carts with a Payment Method (i.e. PayPal) and a Payment State of Initialized.

    • What does this mean?
    • Has the customer cancelled after going through to PayPal?
    • Has there been an issue with PayPal sending an update back to the site?

    Any guidance would be appreciated.

  • Matt Brailsford 4124 posts 22220 karma points MVP 9x c-trib
    Nov 11, 2020 @ 19:33
    Matt Brailsford

    Hi Sean,

    Initialized is the state the order is set to prior to going to the payment gateway. Effectively this means the order hasn't been finalized one way or another.

    The likely issue is the site not receiving the PayPal IPN. I'd initially double check your logs to see if there are any record of attempts on the payment provider callback URL.

    As a side note, we have been having real problems with PayPal in Vendr of late, customers reporting that the webhook notifications (which are slightly different to IPNs) haven't been coming through from PayPal. We've raised this with PayPal but they are proving to be difficult to get anyone to look into this (NB we aren't the only people seeing this, there is an open issue on their forum for months).

    We are currently in the position where we are actively discouraging people from using PayPal until this can be resolved.

    Now I've not heard of anyone having the same issues with IPNs so I'm not saying this is the same issue, but I equally can't rule it out if it's PayPal having issue with ALL notification types. So, just something to bare in mind.


  • Sean Dooley 288 posts 527 karma points
    Nov 12, 2020 @ 13:26
    Sean Dooley

    Thanks @Matt, we'll see if there is anything in the logs.

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