Sorry for hitting you with many problems, but I have a problem with the emails to be sent out by Tea Commerce, I think in the setting section everything is correct - but dont seem to get any, but no error. Is there something that I should have changed or added something to allow the emails to send?
You should check what smtp server you are using and se if it's working. If you do not have one you need to get one. I cannot help you with that part. :)
The SMTP server is working fine, I have connected to other pages and they spit out the emails. Just seems to be something with the Tea Commerce settings, I try to send a Confirmation Email out and it doesnt seem to do it!? I am a bit lost.
Should work fine then, if settings are set properly. What version of Tea Commerce are you running?
My settings look like this:
Please check if the e-mail is registered correctly on the order and matches the " E-mail property alias" under general settings. This is how Tea Commerce will know where to send the e-mail. It will also be sent to the cc and bcc addresses.
I found the problem, it was something to do with a part of the web.config and the SMTP server.
Just another quick one, is there a setting within Tea Commerce that will automatically send out Confirmation Emails as soon as the order comes in rather than doing it manually for each Order?
Automatic confirmation e-mails. Yes. You select an confirmation e-mail under the general settings. When an order is confirmed an e-mail will be sent using that template.
/Rune
p.s. Please mark the correct answer, for others to see. You will probably not be the last person who runs into these problems :)
No problems, I have that setting checked, does the admin user have to go through to TeaCommerce to confirm an order, or is there a setting that allows once it has hit the completed status from the DB that it send out an email?
No, the admin does not have to do anything on his manually. Tea Commerce automatically sends a confirmation e-mail if one is selected in the general settings.
If you want to send further e-mails after that you can either do it manually OR by using our .NET API where the EmailTemplate class can send the pregenerated email templates.
Am I right in thinking that the settings should be like this before it hits out automatic emails, we had to create some bespoke coding so that TeaCommerce take in Worldpay and therefore doesn't take in the Cart Step 5 procedure, could this be the problem? It still add the orders to the TeaCommerce order section so I would have thought it would send out the automatic emails.
Your settings is correct. But if you do not use the Tea Commerce payment provider model you will need to send the e-mail yourself somehow. The .NET api would be the only choice I think.
BUT... and this is a huge but. A lot of other stuff surrounding the order is also handled when the Tea Commerce payment provider is used. Finalizing the order (Setting all the needed flags and properties on the order), sending out confirmation mail and so on. World pay will need to be buildt using the Tea Commerce payment provider model.
For more information about that you should write to Anders Burla Johansen on [email protected]. He can send you the code samples you need. We can make the implementation for you, if that is what you want. Talk to Anders about that as well.
Problem with Emails
Hi again,
Sorry for hitting you with many problems, but I have a problem with the emails to be sent out by Tea Commerce, I think in the setting section everything is correct - but dont seem to get any, but no error. Is there something that I should have changed or added something to allow the emails to send?
Thanks again.
Jason
Hi Jason,
Tea Commerce uses the smtp server you have put into your web.config.May look something like this if the server has it's own smtp server installed
You should check what smtp server you are using and se if it's working. If you do not have one you need to get one. I cannot help you with that part. :)
Hope it will get you in the right direction.
/Rune
Hi Rune,
The SMTP server is working fine, I have connected to other pages and they spit out the emails. Just seems to be something with the Tea Commerce settings, I try to send a Confirmation Email out and it doesnt seem to do it!? I am a bit lost.
Jason
Should work fine then, if settings are set properly. What version of Tea Commerce are you running?
My settings look like this:
Please check if the e-mail is registered correctly on the order and matches the " E-mail property alias" under general settings. This is how Tea Commerce will know where to send the e-mail. It will also be sent to the cc and bcc addresses.
/Rune
Hi Rune,
I found the problem, it was something to do with a part of the web.config and the SMTP server.
Just another quick one, is there a setting within Tea Commerce that will automatically send out Confirmation Emails as soon as the order comes in rather than doing it manually for each Order?
Thanks
Jason
Great that you found the problem.
Automatic confirmation e-mails. Yes. You select an confirmation e-mail under the general settings. When an order is confirmed an e-mail will be sent using that template.
/Rune
p.s. Please mark the correct answer, for others to see. You will probably not be the last person who runs into these problems :)
Hi Rune
No problems, I have that setting checked, does the admin user have to go through to TeaCommerce to confirm an order, or is there a setting that allows once it has hit the completed status from the DB that it send out an email?
Thanks
Jason
No, the admin does not have to do anything on his manually. Tea Commerce automatically sends a confirmation e-mail if one is selected in the general settings.
If you want to send further e-mails after that you can either do it manually OR by using our .NET API where the EmailTemplate class can send the pregenerated email templates.
/Rune
Hi Rune
Am I right in thinking that the settings should be like this before it hits out automatic emails, we had to create some bespoke coding so that TeaCommerce take in Worldpay and therefore doesn't take in the Cart Step 5 procedure, could this be the problem? It still add the orders to the TeaCommerce order section so I would have thought it would send out the automatic emails.
Thanks
Jason
Hi Jason,
Your settings is correct. But if you do not use the Tea Commerce payment provider model you will need to send the e-mail yourself somehow. The .NET api would be the only choice I think.
BUT... and this is a huge but. A lot of other stuff surrounding the order is also handled when the Tea Commerce payment provider is used. Finalizing the order (Setting all the needed flags and properties on the order), sending out confirmation mail and so on. World pay will need to be buildt using the Tea Commerce payment provider model.
For more information about that you should write to Anders Burla Johansen on [email protected]. He can send you the code samples you need. We can make the implementation for you, if that is what you want. Talk to Anders about that as well.
/Rune
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