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  • David 39 posts 119 karma points
    Nov 07, 2011 @ 21:12
    David
    0

    No address on orders

    Hello,

    I hope someone can help, I have recently gone live with our online shop using Tea Commerce, but seem to get some orders through with no address or contact details only the contents of the cart ordered. We have had two out of six orders like this within the last week.

    I have tried test orders to see if I can replicate the problem, but seem to have a Cart error flash up with no error detailed.

    Any help on this would be greatly appreciated.

    Regards

    David

  • Rune Grønkjær 1372 posts 3103 karma points
    Nov 07, 2011 @ 22:11
    Rune Grønkjær
    0

    Hi David,

    That sounds bad. What is your basis code.
    Are you using our old or the new starter kit?
    Have you changed any code? If you have, could you post the code?
    Do you have any custom .net code, that might be failing?

    Try to find out what the error is. You do that like this:
    When you get the cart error you can use Firebugs console to see if any calls have been made to the server and what response you get. The response should tell you what went wrong. Also you can use firebug to place a breakpoint in the error event and see what data you get there.

    /Rune

  • Rune Grønkjær 1372 posts 3103 karma points
    Nov 08, 2011 @ 08:08
    Rune Grønkjær
    0

    Just a small follow up on this one. We have used server side validation on some of our own Tea Commerce webshops, to secure correct data all the way. That doesn't mean that we don't have to find the problem you're having, but it could help. It pretty simple to implement and here's the recipe:

    http://rune.gronkjaer.dk/en-US/2011/08/18/tea-commerce-server-side-validation/

    /Rune

  • David 39 posts 119 karma points
    Nov 08, 2011 @ 19:17
    David
    0

    Rune,

    Thanks for your reply.

    The only thing I changed were the text/labels for the address/contact details such as changed zip code to post code etc. for UK addresses.

    Thanks for the follow up, I'll have a look at this and use Firebug to get a better understanding of the error.

    Thanks for your help

    Regards

    David

  • Rune Grønkjær 1372 posts 3103 karma points
    Nov 09, 2011 @ 12:54
    Rune Grønkjær
    0

    Great. And feel free to write again with your findings. To any problem, there's a solution.

    /Rune

  • Anders Burla 2560 posts 8256 karma points
    Nov 14, 2011 @ 10:49
    Anders Burla
    0

    Hi David

    Did you solve your problem?

  • Bex 444 posts 555 karma points
    Nov 14, 2011 @ 12:26
    Bex
    1

    I can take a guess at the problem here as it sounds like something I did;

    @David by any chance did you just change the names of the labels and textboxes for the address details, but not change the validation javascript?
    Meaning users are able to place orders without actually entering the address! From what I remember it threw a js error but you were still allowed to place an order.(luckily mine wasn't live!)


     

  • Rune Grønkjær 1372 posts 3103 karma points
    Nov 14, 2011 @ 12:35
    Rune Grønkjær
    100

    Good point Bex

    /Rune

  • Anders Burla 2560 posts 8256 karma points
    Nov 21, 2011 @ 08:44
    Anders Burla
    0

    Hi David

    Did you solve your problem?

    Kind regards
    Anders

  • David 39 posts 119 karma points
    Nov 22, 2011 @ 19:00
    David
    0

    Hi all,

    I'm sorry I haven't replied but I haven't had a chance to get online lately, thanks Bex I changed only the labels for the textboxes although you do have a good point, I may have changed these by mistake, I'll definately look at this.

    Thank you for your help.

    David

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