I have just noticed (!!) that an order number is generated before an order is actually complete - i.e. Order Stage = Cart.
This means that actual orders are unlikely to be sequentially numbered ... that doesn't seem right to me (I haven't asked the client yet). Is it possible to change this behaviour?
This is pretty much standard e-commerce behavior and we cannot change it. The order id is used many places both before and after the order have been completed, and needs to be unique. Mainly this is because of the payment providers.
I agree that the order number needs to be unique, but surely an order hasn't actually been created until it has been paid for / confirmed? Do you not find that the number of orders with status "Cart" becomes very large?
Yes, there will be a lot of them. That will not be a problem though. Also they are filtered away in the order list.
You might want to use them for statistics. How many users abandon their cart. Some will use them to try and make the customer reopen the order and go through with the purchase. Lot's of opportunities.
We actually found the carts very useful in one of our own Tea Commerce solutions.
The customer wanted their own sales personal to be able to start an order for the customers by phone. Then an email i sent to the customer with a link to the cart. The customer can then resume the cart and finish the purchase. Very cool stuff!
Order numbers
I have just noticed (!!) that an order number is generated before an order is actually complete - i.e. Order Stage = Cart.
This means that actual orders are unlikely to be sequentially numbered ... that doesn't seem right to me (I haven't asked the client yet). Is it possible to change this behaviour?
Hi Gordon,
This is pretty much standard e-commerce behavior and we cannot change it. The order id is used many places both before and after the order have been completed, and needs to be unique. Mainly this is because of the payment providers.
/Rune
I agree that the order number needs to be unique, but surely an order hasn't actually been created until it has been paid for / confirmed? Do you not find that the number of orders with status "Cart" becomes very large?
Yes, there will be a lot of them. That will not be a problem though. Also they are filtered away in the order list.
You might want to use them for statistics. How many users abandon their cart. Some will use them to try and make the customer reopen the order and go through with the purchase. Lot's of opportunities.
/Rune
OK!! :-)
Actually, having the order details available in the database will actually be useful ... I will use your response above if the client mentions it ;-)
We actually found the carts very useful in one of our own Tea Commerce solutions.
The customer wanted their own sales personal to be able to start an order for the customers by phone. Then an email i sent to the customer with a link to the cart. The customer can then resume the cart and finish the purchase. Very cool stuff!
It's the Board Assure case on our showcases list
/Rune
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