I am having an issue where I cannot place orders in IE. I know "sendCustomerInformation" is being called, cart.aspx form is being submitted but then the page instead of redirecting to confirmation.aspx stays on cart.aspx and there is just a blank screen. Any ideas?
I have placed orders before with IE and am not having trouble right now with other browsers. Please help. I'm out of ideas.
It is very weird. I have changed the standard setup. I customized cart.aspx and confirmation.aspx but I don't think I have changed anything basic (submitting the page, js function calls). I also extended Tea Commerce and wrote a custom REST extension. I know this was working before. And this only happens in IE (7, 8, and 9). I am still able to place an order in Chrome and Firefox.
The issue was some tracking code (similar to google analytics code) in the cart step 1 xlst script. For some reason that code being there Internet Explorer didn't like. I moved it to the main master template and it worked in IE.
Internet Explorer ordering issue?
Hi,
I am having an issue where I cannot place orders in IE. I know "sendCustomerInformation" is being called, cart.aspx form is being submitted but then the page instead of redirecting to confirmation.aspx stays on cart.aspx and there is just a blank screen. Any ideas?
I have placed orders before with IE and am not having trouble right now with other browsers. Please help. I'm out of ideas.
Carlos
A little more info:
Using Tea Commerce starter kit...
Umbraco 4.7
Tea Commerce 1.4.3.0 (beta I believe, released end of July)
I do not see any errors in the Windows Application event log.
Hi Carlos,
Sounds pretty weird. The vanilla starter kit is not generating blank screens :)
Did you change anything from the standard setup?
The starter kit the cart.aspx page will redirect the user to the cart content page.
Does the website throw any JavaScript errors.
/Rune
Hi Rune,
It is very weird. I have changed the standard setup. I customized cart.aspx and confirmation.aspx but I don't think I have changed anything basic (submitting the page, js function calls). I also extended Tea Commerce and wrote a custom REST extension. I know this was working before. And this only happens in IE (7, 8, and 9). I am still able to place an order in Chrome and Firefox.
Carlos
Hi Carlos,
Can you place an order here on our starter kit:
http://starterkit.teacommerce.net/en/products/category-a/
If not, maybe you have some security issues in your IE browsers? Cookies off maybe?
Is it only your own computer or other computers as well?
/Rune
Hi Rune,
I was able to place an order. It affects others on IE, not just me. Just sent you an e-mail (info@) with some additional details.
Carlos
Hi,
The issue was some tracking code (similar to google analytics code) in the cart step 1 xlst script. For some reason that code being there Internet Explorer didn't like. I moved it to the main master template and it worked in IE.
Carlos
Cool. Good thing you got it working.
BTW I got a call from a sales person yesterday about me ordering a phonenumber. I guess it has something to do with my test orders ;)
/Rune
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