Hi Jimmy

Try look in the Logs/ files and find the one that states "Netaxept" - that should give you a description of what might be wrong in your setup.

Kind regards
Anders

I have found the following entrys in the UmbracoTracelog:

2014-01-26 15:01:48,615 [7] WARN  umbraco.macro - [Thread 37] Error loading MacroEngine script (file: /cart/step-accept.cshtml, Type: ''. Exception: System.Exception: Generate html failed - error message: Test: Unable to authenticate merchant (credentials not passed)
   at TeaCommerce.PaymentProviders.Classic.Netaxept.GenerateHtmlForm(Order order, String teaCommerceContinueUrl, String teaCommerceCancelUrl, String teaCommerceCallBackUrl, String teaCommerceCommunicationUrl, IDictionary`2 settings)
   at TeaCommerce.Api.Web.PaymentProviders.PaymentMethodExtensions.GeneratePaymentForm(PaymentMethod paymentMethod, Order order, String submitInput)
   at TeaCommerce.Api.Web.TeaCommerceHelper.GeneratePaymentForm(Int64 storeId, String submitInput)
   at TeaCommerce.Umbraco.Web.TC.GeneratePaymentForm(Int64 storeId, String submitInput)
   at ASP._Page_macroScripts_cart_step_accept_cshtml.Execute() in d:\web\localuser\spekebua.no\public_html\macroScripts\cart\step-accept.cshtml:line 48
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.WebPages.WebPage.ExecutePageHierarchy(IEnumerable`1 executors)
   at System.Web.WebPages.WebPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at umbraco.MacroEngines.RazorMacroEngine.ExecuteRazor(MacroModel macro, INode currentPage)
   at umbraco.MacroEngines.RazorMacroEngine.Execute(MacroModel macro, INode currentPage)
   at umbraco.macro.loadMacroScript(MacroModel macro)
   at umbraco.macro.renderMacro(Hashtable pageElements, Int32 pageId)
2014-01-26 15:06:55,642 [7] WARN  umbraco.macro - [Thread 57] Error loading MacroEngine script (file: /cart/step-accept.cshtml, Type: ''. Exception: System.Exception: Generate html failed - error message: Authentication failed (Test) MerchantId: XXXXXX
   at TeaCommerce.PaymentProviders.Classic.Netaxept.GenerateHtmlForm(Order order, String teaCommerceContinueUrl, String teaCommerceCancelUrl, String teaCommerceCallBackUrl, String teaCommerceCommunicationUrl, IDictionary`2 settings)
   at TeaCommerce.Api.Web.PaymentProviders.PaymentMethodExtensions.GeneratePaymentForm(PaymentMethod paymentMethod, Order order, String submitInput)
   at TeaCommerce.Api.Web.TeaCommerceHelper.GeneratePaymentForm(Int64 storeId, String submitInput)
   at TeaCommerce.Umbraco.Web.TC.GeneratePaymentForm(Int64 storeId, String submitInput)
   at ASP._Page_macroScripts_cart_step_accept_cshtml.Execute() in d:\web\localuser\spekebua.no\public_html\macroScripts\cart\step-accept.cshtml:line 48
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
   at System.Web.WebPages.WebPage.ExecutePageHierarchy(IEnumerable`1 executors)
   at System.Web.WebPages.WebPage.ExecutePageHierarchy()
   at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
   at umbraco.MacroEngines.RazorMacroEngine.ExecuteRazor(MacroModel macro, INode currentPage)
   at umbraco.MacroEngines.RazorMacroEngine.Execute(MacroModel macro, INode currentPage)
   at umbraco.macro.loadMacroScript(MacroModel macro)
   at umbraco.macro.renderMacro(Hashtable pageElements, Int32 pageId)

Do they tell you what is wrong?

Kind regards
Jimmy

I have entered the Merchantid and my password in Token. Is that not correct?

Kind regards
Jimmy

Yeah that should be correct. Try and check if something is test mode and the account you use is in production. Or maybe a whitespace is in the password or etc.

The info I inputted was the production :-) So changing the test-setting to 0 solved that problem. I thought it meant that the system was in test-mode so that nothing would be saved or withdrawn.

But now I get another problem. When i press continue for payment it goes straight into payment-cancelled page. As far as I understand it should go to the payment-page, but this page has no template attached (is that correct?) in the starter kit. And I can't really find a macro or template page that seems to be what I am searching for.

Is there a document I can read where I can see the different steps I need to do in order to get netaxept to work? Like a dummy-guide or step-by-step guide :-P

Kind regards
Jimmy

If it goes directly to the cancel page, then another error has happend - but good you got a step ahead. Now check the log file again.

There is no step-by-step guide for Netaxept - sorry!

The only entry regarding Netaxept in the tracelog (from after the last error) is this:

2014-01-27 14:54:18,536 [7] INFO  umbraco.BusinessLogic.Log - [Thread 59] Redirected log call (please use Umbraco.Core.Logging.LogHelper instead of umbraco.BusinessLogic.Log) | Type: Error | User: 0 | NodeId: -1 | Comment: Netaxept(CART-11672) - Response code isn't valid - response code: 99

I've tried 3 times, and there is 1 entry for each try.

Kind regards
Jimmy

The error code 99 is a generic one. Try find the Netaxept callback file in your website root. It is where it goes wrong. So would be good to see which in you have there.

Hi Anders

I cannot find the callback file that you are talking about. What should it be called exactly and where should I find it?

Is it a file I was supposed to create?

Kind regards
Jimmy

It should be in the root of the website folder - named something like "Netaxept callback" - its a txt file. It will be created if the provider is running in test mode when the call back hit.

Kind regards
Anders

It should be in the root of the website folder - named something like "Netaxept callback" - its a txt file. It will be created if the provider is running in test mode when the call back hit.

Kind regards
Anders

Hi Anders

There is no such file created. But there must be something missing in my install :-(

Here is what I have done.

1) Logged onto Netaxept webservice - There is no special settings to be set here although there is a setting that says Callback Url. I have tried and input https://www.spekebua.no/netaxeptCallback.txt and filled in the FTP username and password.
2) Created payment method in Umbraco
3) filled out all the default settings on the payment provider tab in teaCommerce.

This is all I have done. Is there something I am missing?

What is happening is that when I press the payment-button after step 4 it goes directly to Payment cancelled.

How do I get it to show a form where I can fill in the payment-info?

Best regards
Jimmy

I am in desperate need of help now. Is there really no guide on how to implement NetAxept? Is it a matter of paying for support, because I already paid for the teacommerce licence.

Regards
Jimmy

I work at Tea Solutions with Anders and have some experience with the Tea Commerce payment providers.

The "Netaxept callback" file is only created if the payment provider is running in test mode (test = 1), since you mentioned that you turned test mode off then a file should not be generated. If you wish to try and debug this yourself I would advice turning test mode on in both Tea Commerce and Netaxept, then you should get a file with some information for you.

If you need live communication to sort this issue out, then you can call me at Tea Solutions on (+45) 82 307 306. Then I can try and assist you in either debugging this yourself or by looking into the issue for you. You should note that this will be at Tea Solutions hourly rate.

Hi Kim,

I was just writing another answer when your reply popped in :-)

The reason it didn't work for me in test-mode was the simple fact, that the owner had sent me the wrong password - it was missing a _ :-(

The test-mode worked perfectly (although it doesn't check if the money gets credited - but says payment ok if it only gets captured and then makes an error).

I then switched to "Live"-mode and it still didn't work :-( I called Nets in Norway to hear what they had to say, and it was as simple as not having the right agreement (no Visa or Mastercard) and that I in paymentmethodlist had put in those unavailable options.

Nets told me that if I didn't input anything in the settings, then they would prompt me for what options the customer could choose.

So it is working as it should - And I was just not smart enough to figure out why it was cancelling my payments immediately.

Kind regards
Jimmy

Good thing you found a solution Jimmy :)

/Rune

is working on a reply...