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  • Tobbe 81 posts 387 karma points c-trib
    Sep 08, 2015 @ 14:31
    Tobbe
    0

    Orderlines missing, but payment finalized?!

    I have a couple of orders that has been finalized and payed for (with Klarna) but the orderlines are missing in Teacommerce. I cant find them in eighter the database or in Umbraco. Luckily they were saved by Klarna. But for some reason they werent saved into teacommerce.

    The price total in Teacommerce is correct though. The price of the orderlines has been added to the Transaction fee!?

    Any ideas what could have happend? I cant find any errors in the logs..

  • Anders Burla Johansen 2560 posts 8256 karma points
    Sep 09, 2015 @ 07:32
    Anders Burla Johansen
    0

    Hi Tobbe Does the order that is finalized have a copiedFromOrderId in the DB? If yes - does that order have the order lines?

  • Tobbe 81 posts 387 karma points c-trib
    Sep 09, 2015 @ 07:36
    Tobbe
    0

    Hi! No CopiedFromOrderId in dbo.TeaCommerce_Order is unfortunately NULL. Any more ideas? :)

  • Anders Burla Johansen 2560 posts 8256 karma points
    Sep 09, 2015 @ 07:39
    Anders Burla Johansen
    0

    No idea how that can be deleted all of a sudden. Only happens for some orders? Running latest Tea Commerce version?

  • Tobbe 81 posts 387 karma points c-trib
    Sep 09, 2015 @ 07:42
    Tobbe
    0

    Ive found 2 orders so far. Running TC 2.2.3.b2... :/ Its on an ooold site. But you havent heard of anything like this before?

  • Anders Burla Johansen 2560 posts 8256 karma points
    Sep 09, 2015 @ 08:20
    Anders Burla Johansen
    0

    Nope - data shouldn't be deleted just like that out of the blue

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