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  • Simon 12 posts 32 karma points
    Sep 24, 2015 @ 16:26
    Simon
    0

    Culture is not supported. Parameter name: name en_us is an invalid culture identifier.

    Hi,

    We have an issue which we can't figure out, marketing works on our staging site but not on live.

    If I go to Stores > Client Name > Marketing and hit create new I get the error attached. If I do it on staging it works fine. Dev team checked and all files seems to be the same, so we've run out of ideas, any thoughts?

    Thanksenter image description here

  • Anders Burla Johansen 2560 posts 8256 karma points
    Sep 25, 2015 @ 07:31
    Anders Burla Johansen
    0

    Hi Simon

    Running the latest version of Tea Commerce 3? And what culture is set for your user. Maybe set it to UK english instead of US english.

    Kind regards

    Anders

  • Simon 12 posts 32 karma points
    Sep 25, 2015 @ 07:38
    Simon
    0

    Hi,

    We're running 3.0.2 for Umbraco 7 on live. I believe Mike already tried changing the culture around to no effect.

    So perhaps we upgrade to 3.0.4 and see what happens, if it still continues any other ideas?

    Thanks

  • Anders Burla Johansen 2560 posts 8256 karma points
    Sep 25, 2015 @ 07:42
    Anders Burla Johansen
    0

    You can try and get the latest version of Tea Commerce for Umbraco and try and debug where it fails and see what can be done. https://github.com/TeaCommerce/Tea-Commerce-for-Umbraco

  • Simon 12 posts 32 karma points
    Sep 28, 2015 @ 09:58
    Simon
    0

    Hi Anders,

    Thanks, it was the user specific culture that solved it. Great support :)

    Now we can access this, we're getting the error 'Tea Commerce Marketing is running in trial mode - discounts won't be applied to order numbers larger than 20. Order the full version today.' Although the licence is a full one as the rest of the shop is fine.enter image description here

    Can you tell us how we can fix this please?

    Thanks

  • Anders Burla Johansen 2560 posts 8256 karma points
    Sep 28, 2015 @ 10:01
    Anders Burla Johansen
    0

    Great!

    If you run the site on a different domain than the license is licensed for you will get this message. If you ARE running on the live domain or a sub domain to it - please send the url where the site is running and the domain of the license on an email.

    Kind regards

    Anders

  • Simon 12 posts 32 karma points
    Sep 28, 2015 @ 10:06
    Simon
    0

    Ok, will do that now, emailing you licence file and URL to your email.

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