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  • Kevin Lund 12 posts 132 karma points
    Jan 20, 2017 @ 08:49
    Kevin Lund
    0

    Hi, i have a very strange order in my shop.

    ...

    How can it be possbile to have this total? I the table teaCommerce_Order is here a "TransactionFee" on -3694,99

    We dont have any discount codes, giftcards or other there could trick this. What could the reason be?

  • Anders Burla Johansen 2560 posts 8256 karma points
    Jan 20, 2017 @ 10:13
    Anders Burla Johansen
    0

    Hi Kevin

    Which payment gateway do you use? Is there a problem with all orders or only this? Can you try and see if you can replicate this error with the same product, shipping, payment etc? Its a little hard to debug if we can't replicate it :)

    Kind regards

    Anders

  • Kevin Lund 12 posts 132 karma points
    Jan 20, 2017 @ 10:23
    Kevin Lund
    0

    We have only seen this error this time. Never before.

    I have tried to create a order with same product, everything is fine. So i can't replicate the issue.

  • Anders Burla Johansen 2560 posts 8256 karma points
    Jan 20, 2017 @ 12:23
    Anders Burla Johansen
    0

    Which gateway do you use? One out of the box or a custom?

    When Tea Commerce calculates the transaction fee it takes the difference in the amount sent from the gateway and subtract the amount Tea Commerce had as a total amount. So maybe somehow the gateway sent back a number that could not be parsed or something like that. Can you see in the gateway what info it sent back to your webshop for the callback?

    Kind regards

    Anders

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