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  • Tobias Dokken 1 post 71 karma points
    Aug 15, 2019 @ 15:12
    Tobias Dokken

    Always empty cart in Firefox and Safari

    Hi, a few days ago our e-commerce solution begin to cause problems in Safari and Firefox (both on desktop and phone). It appears that a product is added to cart but is always empty when the page is refreshed. Can't see any specific error in the console. It works well in Chrome. No changes have been made recently.

    Do you have any suggestion on how to solve (or troubleshoot this error)?

    Best regards, Tobias

  • Matt Brailsford 2576 posts 12723 karma points MVP 7x c-trib
    Aug 16, 2019 @ 07:55
    Matt Brailsford

    Hi Tobias,

    Hmm, that's strange, especially that it works in one browser and not another.

    The main thing I would look into would be issues with cookies. TC uses a cookie to maintain a cart session. If something is going wrong in FF / Safari where the cookie is getting removed then the cart would also disappear. Check through your code and see if you have anything clearing the cookie or if there are any issues relating to this in those specific browsers.

    Hope this helps


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