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Hi, a few days ago our e-commerce solution begin to cause problems in Safari and Firefox (both on desktop and phone). It appears that a product is added to cart but is always empty when the page is refreshed.
Can't see any specific error in the console.
It works well in Chrome. No changes have been made recently.
Do you have any suggestion on how to solve (or troubleshoot this error)?
Hmm, that's strange, especially that it works in one browser and not another.
The main thing I would look into would be issues with cookies. TC uses a cookie to maintain a cart session. If something is going wrong in FF / Safari where the cookie is getting removed then the cart would also disappear. Check through your code and see if you have anything clearing the cookie or if there are any issues relating to this in those specific browsers.
Hope this helps
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